What are the responsibilities and job description for the Network Engineer position at OakStar Bank?
TITLE : Network EngineerFLSA : ExemptSEGMENT : Information TechnologySHIFT : Monday-Friday. 8 : 00 AM - 5 : 00 PM.CATEGORY : Full-TimeLOCATION : SpringfieldREPORTS TO : EVP, Chief Information OfficerSUMMARYThe position of Network Engineer will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base and any other consumer of OSBs IT services. Additionally, this position will continually look for ways to improve the efficiency of the corporate-wide IT initiatives and processes, identifying issues and potential issues before they become impactful to the companys operations and / or customers. At all times the individual will provide exemplary customer service and will tenaciously pursue problem resolutions, working until such issues have been resolved to the requesters satisfaction.Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.ESSENTIAL DUTIESTechnical assistance and problem resolution to all OSB employees, contractors, regulatory representatives, vendors, service providers, and other such entities as may be necessary. Such services will be provided via phone, e-mail, in person, or using a combination of each.Technical assistance and problem resolution with 3rd party software applications.Demonstrate and effectively use advanced troubleshooting techniques to solve problems.Set up new computer systems and peripherals, and perform advanced maintenance as required.Maintain a high degree of familiarity and competency in the areas of malware detection and prevention.Train and support computer users on the appropriate use of devices and common software products.Maintain computer equipment and software to ensure secure and efficient operations.Repair computer hardware, office equipment, and associated devices as and where required.Evaluate, test, and implement new software programs for the company when applicable.Read and understand technical manuals.Managing Desk / IP-Based phone systems, and mobile phone operations, with a technical understanding of both.Ensure that all provided services are delivered to the complete satisfaction of the receiver.Travel to all locations to perform necessary tasks in support of the organization's needs.Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values and accepts responsibility for own actions.Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes working environment free of harassment of any type and builds a diverse workforce and supports affirmative action.Follows policies and procedures, completes administrative tasks correctly and on time, supports the Banks goals and values and benefits the bank through outside activities.Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to ones own actions and conduct.SECONDARY DUTIESThe position of Network Engineer performs duties specific to the position and other functions as assigned.SUPERVISOR RESPONSIBILITYThe position of Network Engineer is not responsible for the supervision of any employee(s).ENVIRONMENT AND PHYSICAL ACTIVITYThe incumbent is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.The incumbent in the course of performing t
