Facilities Services Technician II

POSITION OVERVIEW

The Facilities Service Technician II position is responsible for performing building, system, and equipment troubleshooting and repairs, routine tasks, demand work orders, and inspections.  The Facility Services Technician II is expected to have knowledge of building systems, including, but not limited to: HVAC, electrical, plumbing, access control, and life safety.

All Facility Service Technicians are responsible for providing maintenance services to independent living residents in their apartment homes, and other members of the Oakwood Village community.  Outstanding customer service is required.

The ideal candidate possesses good mechanical, project management, and problem-solving skills, the ability to work independently or as a member of a team, and with minimal supervision.

This position reports to the Facilities Services Supervisor.

ESSENTIAL JOB RESPONSIBILITIES (Not and all inclusive list)

• When assigned, must be willing and able to complete the tasks of a Facility Services Technician I, including, but not limited to:
• Preventative maintenance within resident’s apartment homes.
• Performs minor electrical maintenance.
• Performs minor plumbing maintenance.
• Performs minor drywall repair, painting, calking, carpentry, and masonry work.
• Installs, repairs, and/or replaces appliances.
• Moves, reconfigures, installs and positions, furniture.
• Repairs, modifies, and replaces damaged or missing parts to sheet metal fixtures and equipment.
• Replaces and repairs ceiling tiles and grid systems.
• Performs snow removal.
• Ensures trash and recycling are available for pick-up at schedule times.
• Performs routine inspections and testing as outlined in work orders. 
• Completes scheduled preventative maintenance on facility equipment, per checklists, including, but not limited to, HVAC (filters, belts, coil cleaning), healthcare equipment (hospital beds, spa tub systems, vacuum systems), emergency generators, etc. 
• Troubleshoots and, as appropriate, repairs building systems and equipment including, but not limited to, HVAC systems and controls, low voltage systems (access control, intercoms, etc.), healthcare equipment, electrical and plumbing issues.  Appropriately utilizes available resources (e.g. manuals, research, vendors, etc.) to solve problems and identify solutions.  Demonstrates good judgement in placing service calls to vendors.
• Collaborates with vendors completing preventative maintenance, repairs, and special projects, acting as the primary point of contact when assigned. 
• Utilizes the work orders system.  Prioritizes assigned work orders/work requests and completes work in a timely manner, including appropriate documentation.
• Adheres to Oakwood Village policies and procedures.  Participates in emergency preparedness activities and drills.
• Participates in 24/7 on-call rotation and weekend coverage, as assigned, and responds to work area to perform emergency building or equipment repair during off-duty hours, as required.  Responds to emergencies (e.g. power outages, water events, gas leaks, equipment failures).

ESSENTIAL QUALIFICATIONS

• Experience in technical and mechanical troubleshooting and problem solving.
• Proficiency in lock-out/tag-out multimeter use, and electrical safety.
• Experience with basic pump and motor repair.
• Ability to work closely with a diverse population.
• Ability to understand and contribute to the goals and objectives set by the organization to ensure maximum productivity and efficiency while meeting performance expectations of the department.
• Ability to work both independently and as a member of a team.  Collaborates to ensure positive outcomes for the organization.
• Asks for clarification and seeks guidance when needed.
• Meets deadlines and ensure high quality outcomes for assigned work.
• Strong written and oral communication skills, attention to detail, prioritization, organization, and multi-tasking.
• Basic computer skills i.e. email, work management applications etc.
• Required to participate in the rotating on-call schedule.  Willingness to work overtime hours as needed - some weekends could be mandatory. 
• Possession of a valid driver’s license.

EDUCATION/EXPERIENCE/TRAINING

• A minimum of 2 years experience working in facility services/building maintenance, required.  Healthcare experience, preferred.
• Associates or Technical degree, preferred.
• Knowledge of NFPA life safety code, preferred.

MISSION STATEMENT 

We are Called to serve a thriving community where seniors live with dignity, connection and purpose. 

CORE VALUES 

Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values: 

·       Compassion: We care deeply about the people we serve and the people we work with daily. We work together to help one another. 

·       Faith: We have a commitment to remain true to the vision and mission of Oakwood. 

·       Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all. 

·       Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers. 

·       Dedication: We care about the people we serve and work with daily. We are dedicated to providing superior service to one another and our community.