What are the responsibilities and job description for the Admissions Coordinator position at Oasis Ascent?
Observation, Assessment, Stabilization, and Intensive Support.
Family healing starts at OASIS.
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Full-time | Benefits | Salary: DOE
Located in Provo, Utah
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Oasis Ascent is a short-term residential treatment program for teenagers located in Provo, Utah. The families we serve are in crisis and need support keeping their children safe right now. At Oasis Ascent, we provide thorough assessment, around-the-clock secure care, and intensive support to young men and women. We are a safe setting for adolescents to stabilize while they and their families meet with licensed clinicians to determine the underlying causes of distress and what next steps make the most sense for their needs.
Our students struggle with emotional, behavioral, and substance use disorders. As our Admission Coordinator, your primary goals are excellent customer service and quality control. You will meet these goals through listening to families in crisis with genuine care and empathy, ensuring only clinically appropriate students are admitted to Oasis Ascent, and providing information about other treatment options to families whose needs fall outside of what Oasis Ascent offers.
Understanding who our students are and which teenagers are clinically appropriate for our treatment setting is essential. Honesty about if our program is a good fit is very important. If we aren't the right place for their child, part of providing good customer service is recommending other treatment options to the family. Empathy, reflective listening skills, and clear communication will be vital to your success as you talk with parents in crisis. Each family's story is unique, but regardless of what has happened in the past, Oasis Ascent's evidence-based practices are proven methods of helping families reconnect and heal.
If you want to help teenagers create lasting, positive change, then Oasis Ascent is the right team for you.
Responsibilities:
- Answer inquiries
- phone call, email, direct referral from other programs, professionals.
- Review information for program fit
- Psych testing, parent interview, hospital/program records, student profile sheet
- Review for financial fit
- Run Verification of Benefits
- Assist Admissions Director with various needs
- running Verification of Benefits, sending contracts, reviewing students to give a brief overview to the administration team, etc.
- Input marketing data
- Admissions
- Schedule and execute admission
- Follow up with family/referral source 1–2 weeks post admission to check on how things are going.
- Follow up at 4-6 weeks to see if there is any feedback (positive or negative) regarding how things are going, the program, the therapist, etc.
- Tours
- Assist with tour setup and execution
- Prep students for professional tours
- Run family tour as needed
- Social Media
- Help create and post content
- Testimonials, Google Reviews and Parent Reference
- Upon discharge, help determine/coordinate if we can get reviews and if parents will be references.
- Keep track of parent references
- Outreach
- Help with Local outreach-regular/ongoing outreach to programs, brochures
- Develop relationships with hospitals, therapists, other programs, etc.
- Attend local marketing events/booths
Help families find the road to healing. Join the Oasis Ascent team.
Please ensure your resume includes education, work experience, certifications, and licenses
- High School Diploma
- Able to pass criminal investigation background check
- Able to pass motor vehicle record check
- Fluent in English with excellent communication skills
- Current Utah driver's license (within 30 days of employment)
- 1st Aid & CPR certified (we may provide)
- ICC certified (we may provide)
Preferred
- Bachelor degree in psychology
- marketing
- business administration, or related science.
- At least 2 years experience in Residential Treatment Center setting
- Health, dental, vision, accident, critical illness, and other insurance plans available after probationary period for full-time employees
- Employer contributions to Health Savings Account (HSA)
- Free Employee Assistance Program (EAP)
- Continued professional development & certification opportunities
- Significant discounts for hundreds of professional gear brands
- A few hours or less from Zion National Park, Cedar Breaks National Monument, Bryce Canyon National Park, the Grand Canyon, and Lake Powell
- A few hours from many world-class ski resorts
