Assistant Director of Operations

Position Summary:

The Assistant Director of Operations is responsible for aiding the Director of Operations in overseeing the day-to-day operations, administration, and management of the facility. This position plays a pivotal role in ensuring the delivery of high-quality, comprehensive, and compassionate care to individuals in our care. The Assistant Director of Operations is expected to provide guidance and leadership regarding the agency’s overall direction, focus, vision and mission.

Core Duties and Responsibilities:

Leadership and Team Management:

• Provide strong and effective leadership to a team of professionals, including clinical, medical, operations and support staff.
• Foster a positive and collaborative work environment by promoting teamwork, professional development, and staff well-being.
• Assist with regular staff meetings and provide guidance and support to staff members.
• Assist with the recruiting and hiring process by working collaboratively with the HR department and the facility department heads.

Regulatory Compliance:

• Work collaboratively with the Director of Operations and compliance department to ensure strict adherence to Joint Commission standards and other local, state, and federal regulations.
• Policy and Procedure: Formulate, implement, and periodically review facility policies and procedures, ensuring alignment with industry best practices and regulatory requirements. Follows and enforces all facility policies and procedures.
• Maintain and update all necessary licenses and certifications for the facility and staff members.
• Facility Operations:
• Direct the day-to-day functions of the facility, ensuring efficiency and effectiveness in all processes. Relay company information from the Director of Operations and corporate office to employees and vice versa.
• Continuous Improvement: Spearhead quality assurance initiatives, aiming for operational excellence and enhanced client care.

Financial Management:

• Work collaboratively with the Director of Operations and finance department to create and manage the facility's budget, ensuring that expenses are in line with revenue.
• Monitor financial performance and make recommendations for cost-effective improvements.
• Quality Assurance:
• Implement and oversee quality assurance programs to ensure that the facility continues to provide effective, evidence-based care to clients.
• Collect and analyze data to measure program outcomes and make improvements as needed.
• Client Care:
• Collaborate with clinical and medical staff to ensure the delivery of high-quality treatment services.
• Address client concerns and complaints promptly and professionally.
• Census Management: Monitor and manage patient admissions, discharges, and overall census to optimize facility operations.
• Assist in resolving emergencies, such as a client issues that might be escalated to the clinical or medical team.
• Bed Board Management: Oversee bed allocations, ensuring efficient utilization and patient comfort.
• Logistics and Transportation: Work collaborative with the admissions department to coordinate transportation logistics for patients, ensuring timely and safe transfers to and from the facility or other necessary locations.

Reporting and Documentation:

• Maintain accurate records and documentation as required by regulatory agencies.
• Work collaboratively with the Director of Operations to prepare and analyze regular reports on the facility’s operations.

• Strong problem-solving skills and the ability to carry out assigned projects to their completion.
• Strong interpersonal and leadership skills, including the ability to communicate effectively both verbally and in writing, establish and maintain effective working relationships.
• Ability to plan and organize the work of supervisees, as well as delegate, support, and manage the successful completion of projects.
• Ability to maintain professional standards and demeanor, including the confidentiality of employees and client data and other sensitive information.