What are the responsibilities and job description for the Help Desk Technology Consultant position at Oberlin?
Technology Consultants provide first-line support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons
Responsibilities
Technology Consultants serve as a liaison between clients, including students, faculty and staff, and professional CIT staff members, reporting directly to the Help Desk Supervisor. They provide first-level support to the Oberlin College community. Issues may involve support for Macintosh and Windows operating systems, Microsoft Office, web browsers, OCApps, printing, and network connections. Technology Consultants are responsible for entering all calls, email messages, and walk-in issues into the Services Portal our work order tracking system, escalating tickets to departments as necessary.
Qualifications
Technical knowledge. Technology Consultants will be responsible for installing and supporting software for both Macintosh and Windows computers. The more experience you have in these areas, the better.
Responsibility. Technology Consultants will be the CIT’s first contact with our clients. We’re looking for people with good time management skills, who can serve as a contact point for a large number of users, perform well in an autonomous position, adhere to a set work schedule, and maintain good records.
Communication/customer service skills. All the technical knowledge in the universe is pretty useless if you can’t communicate in a supportive manner to a confused, inexperienced user. Ability to answer the phones professionally and talk with requesters who arrive at the desk.
A desire to learn. We’ve found that the people who are most helpful to users have a natural curiosity about the computers they work with.
Responsibility. Technology Consultants will be the CIT’s first contact with our clients. We’re looking for people with good time management skills, who can serve as a contact point for a large number of users, perform well in an autonomous position, adhere to a set work schedule, and maintain good records.
Communication/customer service skills. All the technical knowledge in the universe is pretty useless if you can’t communicate in a supportive manner to a confused, inexperienced user. Ability to answer the phones professionally and talk with requesters who arrive at the desk.
A desire to learn. We’ve found that the people who are most helpful to users have a natural curiosity about the computers they work with.
Compensation
Jobs with the CIT Help Desk begin at $12.00 an hour and are increased with each semester worked as well as based on merit.
Special Instructions to Applicants
Documents Needed to Apply
Required Documents
Optional Documents
- Cover Letter
- Resume
Salary : $12
