What are the responsibilities and job description for the IT Performance Manager 2 position at Object Technology Solution?
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About Us
Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
Job Description
Object Technology Solutions, Inc (OTSI) has an immediate opening for a IT Performance Mgr 2
Location - Overland Park, KS
Job Description:
Functional Title: Service Delivery Manager – AV / TEAMS Administrator
The Client & IT organization is looking for a Service Delivery Manager to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
This Service Delivery Manager role will be responsible for managing and maintaining the Audio Visual and TEAMS platform throughout the client organization.
Key Responsibilities
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Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
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Providing technical support and troubleshooting for hardware and TEAMS related issues.
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Monitoring TEAMS environment, performance and usage to identify and resolve issues.
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Develop and deliver training sessions for end-users.
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Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
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Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
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Investigating and proposing upgrades and improvements to enhance user experience.
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Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
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Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
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Testing and troubleshooting issues with network and communication team.
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Leading and collaborating with others on the team.
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Establish and maintain strong working relationships with internal clients throughout the organization.
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Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
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Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
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Identify, lead, and contribute to process improvement opportunities.
- Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.
Skills:
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Customer service focus, strong communication and organizational skills
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Ability to prioritize work and client requests
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The ideal candidate will be self-motivated with a positive customer service attitude.
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The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
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Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
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Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
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Must be able to work both independently or with a group
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Be able to lift up to 50 pounds, sit and stand for extended periods.
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Occasional overtime, after hour and weekend work as required, this role will have global support responsibilities
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Familiarity with Service Now a plus
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ATEM SDI extreme ISO, PTZ optics experience a plus
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Must have OSHA 10 hour within 6 months of employment
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Local travel in the metro area will be required
- Regional travel within the US may occasionally be required
About us:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a Follow-the-Sun model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100 enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.
Our Center of Excellence:
Data & Analytics
Digital Transformation
QA & Automation
Enterprise Applications
Disruptive Technologies
