System Administrator - Mid CMDB Administrator

Primary Location: NGA, St. Louis, MO

Must be a U.S Citizen

Security Clearance: Active Top Secret/SCI

Obsidian Solutions Group (OSG) is seeking a Mid CMDB Administrator is responsible for assisting in the development, management, and maintenance of the Configuration Management Database (CMDB) within the organizations ITIL framework.

The mission of the NGA EMS contract is to provide the full suite of enterprise management Information Technology (IT) services on multiple networks and security domains, inclusive of Intelligence Community (IC) Cloud Environments and Desktop Environments (DTE), at multiple locations worldwide, to include new facilities and building constructions, in support of the NGA Geospatial-131 Intelligence (GEOINT) mission.

Specific Responsibilities

• Assist in ensuring that all IT assets and their configurations are accurately recorded, managed, and maintained to support IT service management processes.
• Support the development and maintenance the CMDB, ensuring all IT assets and configuration items (CIs) are accurately recorded
• Assist in defining and implementing CMDB policies, processes, and procedures in alignment with ITIL best practices
• Support the regularly audit the CMDB to ensure data integrity and compliance with organizational standards
• Aid in the management of document relationships between CIs and ensure that all dependencies and changes are accurately reflected in the CMDB
• Ensure proper version control and documentation of changes to CIs
• Assist in the coordination with other ITIL process managers to ensure smooth integration of configuration management processes
• Conduct regular data validation and reconciliation activities to maintain the accuracy and completeness of the CMDB
• Identify and resolve discrepancies in the CMDB data
• Support in the implementation of automated tools for data discovery and CI tracking
• Work closely with IT service management, change management, and incident management teams to ensure the CMDB supports their processes
• Collaborate with IT asset management teams to synchronize asset and configuration data
• Assist senior members in providing CMDB training and support to end-users and stakeholders
• Generate and analyze reports on CMDB data to support decision-making and continuous improvement initiatives
• Provide insights and recommendations based on CMDB data to optimize IT asset and configuration management
• Assist in ensuring CMDB compliance with internal policies, industry standards, and regulatory requirements
• Participate in internal and external audits related to configuration management
• Other duties as assigned

• Bachelor’s Degree and 3 years of relevant experience or
• Associate's degree and 5 years of relevant experience or
• High School Degree and 8 years of relevant experience
• Experience to include but not limited to:
• Development, management, and maintenance of CMDB
• IT asset management
• ITIL framework and its application to configuration management
• ITIL Foundations Certification desired
• Ability to obtain DoD 8570 IAT level II compliance within 6 months
• Active TS/SCI clearance
• Managing a CMDB in ServiceNow.
• Ability to successfully obtain CI Poly
• Ability to think critically and solve complex issues
• Ability to work with other teams and stakeholders to ensure mission success

Physical Requirements and Work Environment

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Travel

• N/A