Senior Director, Information Technology Operations

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Join our team to help create and develop the future of live entertainment and sports in Orange County!

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Mission : To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision : We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values : Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title :

Senior Director, Information Technology Operations

Pay Details :

The annual base salary range for this position in California is $180,000 to $225,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education / training, internal value, peer equity, external market demands, and organizational considerations.

This is a full-time, exempt position located at the Douglass office in Anaheim. The Senior Director, Information Technology Operations will oversee the planning, implementation, and management of IT services and ensure that our technology aligns with the company's objectives. This role will have a strong background in IT management, a proven capability to drive operational excellence, and a passion for leveraging technology to enhance business performance.

Responsibilities

• Develop and execute the IT operations strategy to support business goals and enhance service delivery
• Lead and manage the IT operations team, which includes A / V support, Event Support, and Desktop Support, fostering a culture of continuous improvement and innovation
• Collaborate with other departments to identify technology needs and implement solutions that enhance efficiency and productivity
• Develop and promote IT services as a customer-centric organization within the business, improving user satisfaction through enhanced communication, faster support, and proactive issue management
• Oversee management and automation of employee onboarding / offboarding processes, ensuring seamless integration of users and adherence to cybersecurity standards
• Establish and monitor key performance indicators (KPIs), including metrics tracked in ServiceNow, to measure and improve the effectiveness of IT operations
• Actively participate in the Change Advisory Board (CAB) to ensure a stable IT environment, minimize risks, and maintain transparent communication
• Partner with the Technology Adoption Group (TAG) to define business technology requirements and launch new IT projects
• Drive initiatives for IT security, data governance, and disaster recovery planning, maintaining compliance with industry standards and regulations
• Manage vendor relationships, negotiate contracts, and ensure optimal service delivery and cost-effectiveness
• Stay current with emerging technologies, particularly those relevant to entertainment venue technologies, and leverage insights to inform strategic planning
• Maintain a strong understanding of hardware technologies, including laptops, mobile devices, and other end-user equipment, ensuring robust support
• Drive standardization of hardware, software, and processes across the organization to reduce costs, increase efficiency, and simplify support
• Ensure proper planning, deployment, and retirement of IT assets

Skills

Knowledge, Skills and Experience

Education - Bachelor's Degree

Certifications Required - NA

Experience Required - 10 Years

This position is on-site

JM2024

Company :

OC Sports & Entertainment, LLC

Our Commitment :

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!

Salary : $180,000 - $225,000