Personal Banking Officer

Overview

The Personal Banking Officer (Miller Drive Branch) is responsible for providing personalized support in all phases of customer service, client relationship building, and account maintenance for a Branch.  

Responsibilities

Manages their own portfolio, offers bank products to meet the customer’s financial needs and meets annual production goals which may include, but not limited to, DDA growth, deposit growth, new loan production, loan portfolio growth, credit card referrals, and other cross-sell products referrals.  Provides support to the branch in establishing Personal and Business accounts performing a wide range of services; management of customer transactions, loans, credit analysis, overdrafts, return item processing, customer service inquiries and other general administrative support.   If licensed as an MLO, provides support to the Branch with accepting/processing HELOC loan applications. Assists with gathering of loan documents, accept loan payments for both commercial and consumer loans.  Profiles all customers to ensure KYCs are updated and completed in a timely manner to comply with established BSA/AML requirements.  Builds relationships with internal business partners (Residential Mortgage, Cash Management, Merchant Card) to obtain and provide qualified referrals.  Performs all customer service platform activities and assists the Branch Operation Officer with operational matters as needed.  The AVP; Personal Banking Officer must also comply with all established CIP and BSA/AML requirements.

Qualifications

• Bachelor’s Degree in Business Administration (Finance preferred) with two (2) years of banking experience required, directly related to servicing customers in retail banking branch operations, or a Two Year College Degree with a minimum of four (4) years of banking experience required, directly related to servicing customers in retail banking branch operations; or equivalent combination of education and experience. 
• Must be able to understand and implement job related policies and procedures.
• Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
• Must possess excellent verbal and written communication skills, interpersonal and organizational skills.  
• Computer knowledgeable in MS Office Software, (Excel, Word, Outlook, Power Point and Teams).  
• Experience working in a team (sales and service), and high-quality service advocacy.
• Knowledge of the completion of KYC is required.
• Comprehension of banking laws and applicable compliance regulations is required.

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