What are the responsibilities and job description for the Part Time - Restaurant Host/Hostess- Amada position at Ocean Casino Resort?
About The Role
The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
What's Required
The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
- Maintain established company and departmental uniform, appearance, and hygiene standards at all times
- Maintain a clean and organized workstation at all times
- Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner
- Answering phones according to established standards
- Booking of reservations utilizing the company reservation system
- Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.
- Must greet customers with a smile and a positive attitude
- Maintain reservations/waitlist by creating seating plans as needed throughout the shift
- Follow proper seating rotation when escorting guests to tables
- Maintain cleanliness of menus
- Knowledge of the menus and any daily specials offered
- Must be proactive regarding customer special requests and communicating needs to manager and server
- Awareness of all activities in the dining room.
- Knowledge of safety/guest liability procedures for guests and employees
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
- Proper telephone etiquette is mandatory
- Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.
- Adhere to federal, state and local laws and regulations
- All other duties as assigned
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Shift assignments may be irregular, and will cover days, nights, weekends and holidays
- Must be able to stand and walk for an entire shift
- Must be able to move tables and chairs for different seating configurations
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
What's Required
- Ability to effectively communicate in English
- High school diploma or equivalent GED is preferred
- Must have a minimum of Six months' experience as a host/hostess in a high volume and/or fine dining environment preferred
- Ability to work in a high-pressure environment
- Free meal on shift
- Training & Development
