General Manager/COO

The Ocean Club at Hutchinson in Stuart, Florida is seeking an experienced General Manager to lead the club in growth and excellence. This position will play a critical role in overseeing all aspects of club operations and strategic direction, with a primary focus on delivering outstanding service, optimizing operations, and fostering a vibrant club culture.

• Golf Course Maintenance:
  • Ensure optimal playing conditions and course presentation.
  • Oversee budget planning and capital improvements for the course.
  • Collaborate closely with the Golf Maintenance Director to manage staffing, equipment, and environmental practices.
• Tennis/Pickleball:
  • Supervise programming and court maintenance.
  • Support the Tennis Pro in developing lessons, leagues, and social activities for members.
• Fitness Center:
  • Ensure high-quality fitness programs and equipment maintenance.
  • Develop new fitness initiatives in alignment with member preferences.
• Members Pool / Beach Club Access:
  • Oversee the pool’s operations, cleanliness, and safety.
  • Support the creation of seasonal and special events around the pool.
  • Works with Resort on Beach Access and Set Up for Members
• Membership Sales:
  • Drive membership acquisition and retention strategies.
  • Collaborate with the Membership Sales Manager to grow the member base and enhance member satisfaction.
• Member Communication:
  • Lead effective communication strategies to keep members informed and engaged.
  • Ensure all communication aligns with Ocean Club’s brand and values.
  • Work with the Membership Sales Manager on Communications Plan
• Retail:
  • Supervise retail operations for golf and other departments.
  • Optimize inventory management and product offerings to meet member preferences.

• Budgeting, Forecasting, and Revenue Management:

  • Develop and manage annual budgets for all departments.
  • Conduct regular financial reviews, ensuring daily revenue and profit targets are met.
  • Utilize profit management tools like Profit Sage for financial analysis and forecasting.
• Golf Operations:

  • Ensure seamless day-to-day golf operations, from tee time bookings to tournament execution.
  • Work closely with the Golf Pro to enhance member and guest golf experiences.
• Member Events and Tournaments:
  • Works with the Team to plan, promote, and execute social events and tournaments that enhance the member experience.
  • Foster a culture of fun and engagement through varied and creative events.

• Payroll:
  • Oversee accurate and timely payroll processes.
  • Monitor labor costs in alignment with budgetary targets.
• Hiring and Training:
  • Lead recruitment, onboarding, and training for all club departments.
  • Foster a culture of development, engagement, and performance excellence.

• Administers Club policies and procedures established by the Board of Directors and/or Ownership group.
• Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
• Coordinates the development of the Club’s long-range and annual (business) plans.
• Works with Troon Golf Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
• Directly manages department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Membership Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
• Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees.
• Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Oversees the care and maintenance of all the Club’s physical assets and facilities.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
• Establishes and monitors compliance with Troon Golf Procurement purchasing policies and procedures.
• Participates in outside activities that are judged as appropriate and approved by the Board of Directors/Ownership group to enhance the prestige of the Club; broadens the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Reports member infractions to the Board of Directors/Ownership group for necessary action.
• Serves as liaison between all management staff and the Board of Directors.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Performs competitive analyses on Clubs and other businesses providing member alternatives through personal observations and historical reports.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
• Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
• Regular and reliable attendance.

• Bachelor’s degree (BA); or four to six years related experience and/or training; or equivalent combination of education and experience.
• (Multi-course facilities may require more experience.)

• Regularly stands, walks and sits.
• Occasionally may climbs, balances, stoops, kneels, crawls, crouches, tastes or smells.
• Regularly uses hands to finger, feel or handle, reaches with arms and hands, talks or hears.
• Occasionally lifts up to 50 pounds.

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

• Class A member of PGA/LPGA member preferred.

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.