What are the responsibilities and job description for the Hotel Operations Manager position at Ocean Gate Investments?
Job Overview
The Hotel Operations Manager plays a crucial role in ensuring the smooth and efficient operation of our hotel. This position is responsible for overseeing daily operations, managing staff, and enhancing guest experiences. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to communicate effectively with guests and team members. A background in resort management is preferred, along with proficiency in revenue management and guest relations.
Responsibilities
- Supervise daily hotel operations to ensure high standards of service and guest satisfaction.
- Manage front desk operations, including check-in/check-out procedures and guest inquiries.
- Develop and implement strategies for revenue management to maximize profitability.
- Foster positive guest relations by addressing concerns and resolving issues promptly.
- Train, mentor, and supervise hotel staff to maintain a motivated and efficient team.
- Ensure compliance with health and safety regulations within the hotel premises.
- Collaborate with other departments to enhance overall guest experience.
- Maintain accurate records of hotel operations and prepare reports as needed.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong supervisory skills with the ability to lead a diverse team effectively.
- Excellent phone etiquette and communication skills; multilingual or bilingual capabilities are a plus.
- Knowledge of revenue management principles and practices.
- Exceptional guest service skills with a focus on building positive relationships.
- Ability to work flexible hours, including weekends and holidays as required.
- Familiarity with hotel management software is preferred.
Join our dynamic team as we strive to provide exceptional hospitality experiences for our guests!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 – 60 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overnight shift
- Weekends as needed
Experience:
- Hospitality management: 1 year (Required)
Work Location: In person
Salary : $15 - $20
