What are the responsibilities and job description for the Assistant Dock Master position at Ocean Havens?
Assistant Dock Master / Assistant Marina Manager
The Assistant Dock Master is an ambassador of the waterfront of Boston Harbor in one of the most highly renowned marinas in the Northeast. The main duty of our Assistant Dock Master is to work closely with the Dock Master to create an all around great experience for our boaters by providing the highest level of customer service and exceeding their expectations. He or she also performs both administrative and supervisory roles such as planning, coordinating, promoting, and managing the daily operations, facilities, and employees of the marina, our seasonal and transient boaters and our community.
Primary Responsibilities:
Assists customers in making reservations, boat slip assignments, develops relationships with boat owners and captains.
Works closely with vendors, brokers, yacht captains and yacht owners and managers in the organization.
Oversees a seasonal staff of dock attendants.
Maximizes lineal footage in the marina and strategically makes best use of available dockage to sell out for the season.
Uses computer software to manage reservations, profiles and folios.
Handles seasonal dockage contracts and transient paperwork.
Reconciles daily, weekly, monthly all transactions and maintains occupancy and revenue reports.
Keep clean equipment and facility. Inspect equipment for damage and safety.
Open the facility, including but not limited to setting up equipment for daily use and facility maintenance.
Close the facility, including but not limited to putting away all equipment, locking doors and setting alarm.
Provide support for a variety of special events.
Trains, coaches and develops a team of seasonal dock attendants.
Maintains professionalism and and a calm and courteous demeanor at all times.
Responds to any urgent issues in a time sensitive manner and follows through.
Is available all of the boating season and takes time off only in the off season.
Education and Training Requirements:
Bachelor's / College Degree.
At least 3 years work experience in a marina.
Skills and Competency:
Team oriented
Self starter with ability to see tasks through from start to finish
Exceptional customer service skills
Ability to communicate effectively both verbally and in writing with employees and public
Knowledge of dock construction and repair
Good analytical and problem-solving skills
Basic computer skills, with knowledge of Microsoft Office Suite and ability to learn POS / management software
Must be able to swim
This is a full time position. Please send your resume when applying for this position.
Opportunities for further growth with this very quickly growing, reputable company.
