What are the responsibilities and job description for the Specialist, Key Accounts position at Ocean Network Express?
Job Description
Job Description
Job Family : Cargo Management
Job Title :
Key Accounts Specialist (Boise)
Role Summary :
Position is responsible for the successful execution of the Boise International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information.
Additional Responsibilities :
Assist with the daily tactical processes that ensure smooth movement of high-value export cargo moving out of North America.
Assist with customer inquiries and concerns.
Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.
Document and update customer records based on interactions.
Develop and maintain a knowledge base of evolving products and services.
Create and coordinate international bookings for containerized freight.
Core Required Skills and Competencies :
Ability to prioritize and multitask
Critical thinking skills
Positive and professional demeanor
Ability to build rapport with clients
Excellent written and verbal communication skills
Function-Specific Required Skills and Competencies :
Previous experience in logistics, customer service, sales, or other related fields is a plus
Gsuite or Microsoft Office experience is required.
Customs and logistics knowledge is a plus but not required.
Required Minimum Years Experience :
0 to 2 function-related
Required Minimum Education :
Bachelor’s Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Resumes may be submitted to usa.onecareers@one-line.com
To learn more about Ocean Network Express NA and other opportunities, please visit us at ONE Career Center
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
