What are the responsibilities and job description for the Front Desk Supervisor position at Ocean Partners LLC?
Description
OCEAN PARTNERS HOSPITALITY is a local company always looking to add excellent new associates to our team. Ocean Partners Hospitality owns and operates the Hampton by Hilton, Courtyard by Marriott, Best Western Oceanfront, and Days Inn in Cocoa Beach. Together, these hotels fulfill the lodging needs of the area's varied visitors. For the past 24 years, our company has been committed to providing the highest level of employee satisfaction through offering an excellent benefits package, performance incentives, a thorough training program, and a commitment to promote from within
Requirements
The Hotel Front Desk Clerk greets and welcomes guests to the establishment, making them feel comfortable in their environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Recognizes and greets the guest upon entry into the lobby or on the telephone.
Assign rooms and keys.
Maintains room availability.
Collects and distributes messages for guests.
Prepares bills and collects payments for visits.
Assists in solving billing discrepancies.
Answers inquiries regarding hotel areas and services.
Secures patrons' valuables in the safe.
Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.
Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.
Maintains hotel records.
Competencies
Stress Management / Composure.
Teamwork Oriented.
Guest Focus.
Thoroughness.
Time Management.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment, public and non-public spaces, including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.
Physical Demands
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and following written and oral instructions and procedures.
Position Type
This is a full-time Non-Exempt.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
Customer service background.
College degree in hospitality, business administration, or similar.
Additional Eligibility Qualifications
None is required for this position.
EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
