What are the responsibilities and job description for the Operations Coordinator position at Ocean Solutions?
About Us
Ocean Solutions is a leader among Managed Service Providers (MSPs), recognized for empowering our team to excel in IT. With a strong foundation in technology and a relentless approach to overcoming challenges, we cultivate an environment where passionate individuals are empowered to drive success for both themselves and the company. We value our people and invest in their growth and development.
Role Overview
As an Operations Coordinator, you’ll play a key role in managing the daily operations of the office and handling client service tasks to ensure smooth workflows and operations and exceptional client experiences.
Key Responsibilities
Ocean Solutions is a leader among Managed Service Providers (MSPs), recognized for empowering our team to excel in IT. With a strong foundation in technology and a relentless approach to overcoming challenges, we cultivate an environment where passionate individuals are empowered to drive success for both themselves and the company. We value our people and invest in their growth and development.
Role Overview
As an Operations Coordinator, you’ll play a key role in managing the daily operations of the office and handling client service tasks to ensure smooth workflows and operations and exceptional client experiences.
Key Responsibilities
- Oversee and manage day-to-day office operations to ensure efficiency and organization.
- Develop, implement, and maintain office procedures and systems.
- Manage vendor activities, systems, and relationships.
- Manage ticket assignments and coordinate tech dispatch schedules.
- Manage purchase orders.
- Manage inventory including tracking, monitoring, and ordering.
- Interact daily with clients, vendors, and other Company departments.
- Participate in client meetings and site visits, taking notes and managing action items.
- Organize and oversee event and client meetings.
- Support the CEO in managing client relationships.
- Responsible for procurement of office supplies and consumables.
- Prepare and update reports, presentations, correspondence, documents, and spreadsheets.
- Collaborate with the Operations team to support front desk activities including answering phone calls, inputting tickets in queue for help desk requests, greeting clients and visitors, processing incoming and outgoing mail and packages, filing and organizing records, invoices, and other documentation.
- Experience: Minimum 2 years of office, front desk, or administrative support experience.
- Technical Proficiency: Proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills with a commitment to upholding a high standard of professionalism.
- Detail oriented with excellent organizational and time management skills.
- Ability to problem-solve and troubleshoot.
- Thrives in a fast-paced, entrepreneurial setting and excels when working both independently and as part of a team.
- Ability to frequently operate a computer and other office productivity machinery, lift up 30-40 pounds, and perform essential functions with or without reasonable accommodation.
