What are the responsibilities and job description for the Quality Solutions Partner position at Oceaneering?
Position Summary
In this role you will initiate, implement, and lead change management strategies within the Quality function and Oceaneering. You will actively contribute to the strategic planning of the business based on customer requirements and feedback, risk management, cost of poor quality (COPQ), process metrics, non-conformance analysis, internal audits, and other key performance indicators of the business unit’s processes. You will connect key drivers to the organization’s business and financial goals, analyze business challenges and identify resolutions, and leverage staffs’ strengths to optimize team effectiveness.
LOCATION :
Role provides the opportunity to work in hybrid environment, working both virtually and in office when required.
Duties & Responsibilities
ESSENTIAL
Manage portfolio of prioritized quality initiatives.
Assist with the design and implementation of policies, procedures, and performance standards to achieve stated goals, objectives and strategies.
Implement risk management process which encompasses business processes, product, or service-related risk.
Champion root cause analysis for major quality incidents, communicate lessons learned, and oversee implementation of corrective actions.
Develop and manage controlled processes that are based upon items deemed Critical to Quality (CTQ) and Critical to Process (CTP) to meet customer requirements.
Coordinate with business segment leaders to achieve established quality, financial, and other performance metrics.
Assist business with ensuring compliance with certifications and standards required for execution of projects and services to meet customer requirements.
Identify key emerging standards and regulatory changes that may impact the delivery of projects and services to meet customer requirements.
Establish standard quality codes and documentation requirements for new products.
Ensure early sensing, positioning, and ongoing compliance with customer requirements
Collect and analyze Quality Metrics including voice of customer and make recommendations for improvement based on results.
Coordinate with business leaders to understand the quality support needed at critical Bid and Proposal Opportunities, Project Reviews, Stage Gate Reviews, Design Reviews.
Facilitate business segment Quality Management Reviews (QMRs) and assist with regional and site level QMRs.
Use data and metrics to assist in improving overall customer service.
Create and implement methods to monitor and evaluate customer feedback, issues, and rate satisfaction.
Respond quickly to customer needs and resolve problems to their satisfaction.
Identify external trends that are likely to shape the wants and needs of customers in the near future.
Work with business segments to identify and eliminate process waste.
Support internal audit program by participation in execution of audits.
Identify barriers to change and implement strategies to overcome them.
Execute change and clearly communicates organizational value.
Write management and technical reports.
Qualifications
REQUIRED
Minimum 5 years’ relevant supervisory experience.
5-10 years’ related experience and / or training; or equivalent combination of education and experience.
8 years’ experience in process improvement, quality management, or supplier management with an emphasis in process improvement.
Clear understanding of what a robust QMS is and how to drive implementation into business process.
Understanding of and experience using data analysis tools (e.g., root cause analysis, Pareto charts, etc.)
5-10 years’ relevant auditing experience.
Knowledge of ISO9001, ISO17020 & ISO17025.
Strong conflict management and leadership skills; demonstrated ability to lead people and get results through others.
DESIRED
Previous work experience in oil & gas, automotive, or medical device field preferred.
HNC / Diploma, preferably in QA or related field.
Ability to think logically when gathering and analyzing information, designing, and testing solutions to problems, and formulating plans.
Ability to interpret and use data to make logical choices and changes to optimize products and processes.
Ability to objectively analyze and evaluate information and facts to produce actionable insights.
Experience with data analysis tools (root cause analysis, Pareto charts, etc.)
Understanding of basic statistical tools.
Understanding of measurement limitations in accuracy and repeatability.
Technical acumen, compliance knowledge, and process-based thinking.
Knowledge of quality management systems and principles.
Knowledge of industry practices and standards.
Knowledge of DMAIC.
Knowledge of root cause analysis tools, kaizen facilitation events, continuous improvement, and leadership tools.
Ability to utilize Quality Data Systems to provide meaningful data to business leaders to drive improvement and align with strategic direction.
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERSTICS :
Excellent active listening skills with a collaborative mindset.
Ability to communicate and present to all levels within the organization.
Strong problem solving and conflict resolution skills.
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