SAF Sr. Program Manager of Non-Residential Victim Services

Primary Location & Hours:

Hillside Commons office, Oswego – flexibility required to work in public locations across Oswego County. 
37.5 hours weekly, Monday – Friday: 8:30am – 4:30pm

Job Duties and Responsibilities:

• Oversees services to victims of domestic violence, dating violence, sexual assault, stalking, trafficking, and crime.
• Provides direct supervision to assigned staff, including DV/CPS Advocate, Court-Based Advocates, and Advocate/Educators.
• Assists with documentation of services and case notes.
• Oversees response to consumers who are contacting in person and on the Crisis Hotline to provide information about services and the status of their services.
• Oversees services to survivors and families involved in the child protective, social service and/or legal system and prepare them for the various stages of the systems in which they are involved. Ensures quality working relationships with these community partners.
• Supervises advocacy and accompaniment services (including petition preps and filing of petitions through family court) on behalf of survivors to civil and criminal justice systems, including law enforcement, probation, assistant district attorneys, family court, and integrated domestic violence court.
• Coordinates and supervises prevention and empowerment focused education within the community including middle and high schools, university and college campuses, and targeted education to underserved and marginalized populations.
• Coordinates all community awareness efforts and supports SAF Education staff in conducting outreach events and campaigns for awareness months.
• Assists with coordination, scheduling, planning, and training of program staff. Will work collaboratively with SAF Leadership Team to ensure staff complete Crisis Hotline training and certification requirements.
• Assist victims with Crime Victim Compensation applications. Assist staff in completing Crime Victim Compensation applications. Works to ensure program staff are completing and submitting Crime Victim Compensation applications to meet program deliverables.
• Facilitates individual case management meetings with community service providers to increase victim’s access to services, problem solve and enhance collaborations.
• Ensures the training of community partners on domestic violence, dating violence, sexual assault, stalking, safety, offender accountability, and increasing victim’s access to services; collaborates with SAF leadership team and advocate/educators to provide these trainings to community partners.
• Assists with facilitation of meetings of the Domestic Violence Coalition of Oswego County.
• Assists SAF coordinator with completion of reports for various funders.
• Handles a variety of matters involving contact with various staff, agencies, and the public. Composes correspondence and disseminates to appropriate individuals.
• Maintains awareness and expertise of victimization issues, coaching skills for self-sufficiency, and best practices in the field.
• Provides program support and coverage at sites throughout the county, including the SAF House.
• Provides managerial on-call support for advocates responding to sexual assault calls and staff answering the Crisis Hotline.

 JOB REQUIREMENTS:

• Must readily acquire familiarity with the functions of Agency, State and Federal organizations as well as 24/7 program management.
• Must have the ability to compile data and prepare reports.
• Must be skilled in the use of a computer; have manual dexterity for use of a computer keyboard and calculator; and be proficient in the use of Word, Excel, spreadsheets, databases, and Microsoft Teams.
• Must have the ability to establish and maintain cooperative, effective, courteous, respectful, empowering, non-judgmental relationships with victims, community providers, volunteers, interns, and staff.
• Must possess strong organizational, verbal and written communication skills.
• Must be able to work independently, be motivated, resourceful, organized and able to meet goals in a timely manner.
• Must be able to work outside normal business hours to meet program objectives and client needs.
• Must be able to identify client needs, solve problems and assist clients in setting personal priorities; must be able to handle stressful situations in a calm, professional manner.
• Must successfully complete Crisis Hotline training, become a certified Rape Crisis Counselor, and attend required trainings for skill maintenance and enhancement.
• Must have NYS Driver's License with good driving record and access to a reliable vehicle; must maintain Agency Driver Certification.
• Must maintain a high degree of confidentiality, exhibit professionalism and good judgment.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in public justice, Psychology or Human Service-related field; and
• 2-4 years related experience with adult and/or child victims of violent crimes; 1-2 years supervisory/leadership experience required, or
• Any equivalent combination of education, experience and training.

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About Oswego County Opportunities:

Ranking among Oswego County's top ten largest private employers, OCO carries out its mission to inspire partnerships and provide services that empower people, support communities, and change lives through more than 50 programs serving 15,000 people each year.

OCO's Employee benefits include:

• Health, Dental, and Vision Insurance (available to Full-Time staff)
• Generous Paid leave (sick leave, PTO, holidays, etc.)
• 403B Deferred Annuity Retirement Plan
• Term Life Insurance
• Employee Assistance Program                                                                                  

Click here for more info about OCO's Services!

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.