What are the responsibilities and job description for the Tier 2 IT Support Engineer – Healthcare MSP position at OCS IT?
📍 Onsite / Remote | Full-Time | Competitive Salary
Are you an experienced Tier 2 IT Support Engineer looking for an opportunity to work with a leading healthcare-focused MSP? We are a cybersecurity-driven, concierge-level IT services provider specializing in healthcare IT, cybersecurity, and HIPAA compliance. Our clients include multi-location medical practices, advanced networking environments, and complex infrastructure setups.
What You'll Do
As a Tier 2 IT Support Engineer, you will play a crucial role in supporting our clients' IT environments, troubleshooting complex technical issues, and assisting with projects. You'll be responsible for:
✅ Networking & Security – Managing and troubleshooting firewalls, VLANs, VPNs, and wireless networks.
✅ Servers & Virtualization – Supporting Hyper-V clusters, storage solutions, and disaster recovery planning.
✅ Microsoft 365 & Cloud – Administering Azure AD, Intune, O365, SharePoint, and Exchange.
✅ Troubleshooting & Support – Handling escalations from Tier 1, diagnosing server, network, and security issues.
✅ HIPAA & Compliance – Ensuring security best practices are followed for healthcare clients.
What We're Looking For
✔ 5 years of experience in IT support, networking, or system administration.
✔ MSP experience a plus
✔ Strong firewall & network troubleshooting experience (preferably Fortinet).
✔ Hyper-V administration experience, including clustered environments.
✔ Hands-on experience with Active Directory, Group Policy, DHCP, DNS, and VLANs.
✔ Familiarity with Microsoft 365, Azure, and cloud-based solutions.
✔ Healthcare IT experience (HIPAA, security best practices) is a plus.
✔ Strong problem-solving skills, attention to detail, and ability to work independently.
Why Join Us?
🚀 Work with a highly skilled team in a healthcare-focused, security-first MSP.
🏥 Make an impact by ensuring medical practices have secure, reliable IT.
💻 Remote flexibility with a collaborative, supportive team culture.
📈 Growth opportunities in advanced networking, cybersecurity, and cloud technologies.
Ready to Join Us?
Apply now or reach out via LinkedIn to learn more!