What are the responsibilities and job description for the Automotive Service Advisor position at Octane Garage?
Job Summary
We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through the service process while ensuring their vehicle maintenance needs are met. Your expertise in vehicle systems will help you communicate effectively with both customers and service technicians, ensuring a seamless service experience.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services required, including vehicle maintenance, tire service, brake repair, shocks and struts, and other systems.
- Schedule service appointments and manage the workflow in the service department.
- Communicate with service technicians to relay customer concerns and ensure accurate diagnosis and repairs.
- Prepare estimates for services and repairs based on mechanical knowledge and understanding of vehicle systems.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Maintain accurate records of customer interactions and transactions.
- Ensure a clean and organized service area to enhance customer experience.
Qualifications
- Strong mechanical knowledge with experience in vehicle maintenance, including tire service, brake repair, shocks and struts, suspension systems, and alignment.
- Previous experience as a service technician or mechanic is preferred but not required.
- Minimum 3 years experience as a Service Advisor / Writer required.
- Excellent communication skills with a focus on customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using computer systems for scheduling and record-keeping.
- A valid driver’s license is required.
Join our team as an Automotive Service Advisor where your skills will contribute to providing exceptional service to our valued customers!
Job Type: Full-time
Pay: $60,000.00 - $72,800.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $72,800