What are the responsibilities and job description for the IT Support Specialist position at Octus?
Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. Role
Octus is seeking a skilled IT Support Specialist to join our team in our office in New York.
We are looking for a super smart, friendly and all-around great individual who takes care of people and the technology they use. As a member of the Corporate IT team, you will have the opportunity to create a seamless experience to Octus end-users in multiple offices around the world, research and deploy new tools and services and just flat out solve hard problems. Enjoy taking care of people? Love the chance to see the direct, massive impact of your work? If you answered yes, then we’d love the opportunity to meet you. We are Octus Corporate IT. Our team makes life easier, better and faster for our company.
Qualifications
- Exceptional customer service, attention to detail, interpersonal, oral and written communication skills
- Ability to work independently, multi-task and establish priorities while having a passion to help people and to learn and improve IT in an innovative manner
- Proficient in both macOS and Windows operating system and hardware troubleshooting
- Strong analytical, problem-solving, organizational, and planning skills
- Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
- Experience with Okta and back-office applications (SSO, Okta, G Suite / Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
- Creating updating, and maintaining end-user facing knowledge based articles
- Maintaining infrastructure documentation, including diagrams and configurations
Preferred
- Networking knowledge and experience (e.g. Meraki, Cisco)
- Experience working with third-party hardware and software and procurement practices
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
