What are the responsibilities and job description for the Customer Service Rep: Ophthalmic, Medical Assistant position at Oculus Inc?
Company Overview / About Us:
Advanced Vision Technologies (AVT) an OCULUS, Inc. company is a specialized contact lens laboratory with extensive real-world experience, offering expert consultation to meet even the most challenging contact lens needs. Our team excels in crafting innovative designs for premium GP Contact Lenses and Specialty Soft Contact Lenses. We are dedicated to empowering Optometrists and Ophthalmologists by providing exceptional products, supplies, support, and educational resources to help their practices thrive.
Website: Advanced Vision Technologies (AVT)
What We Offer:
Benefits: Full medical, dental and vision coverage for employees and dependents; life insurance, short-term and long-term disability insurance and Employee Assistance Program. Paid time off for all employees, accrued per pay period as well as nine paid holidays. Additionally, participation in the 401k plan with generous company contributions.
Company Culture: We offer a collaborative work environment, opportunities for professional growth, and the chance to contribute to an evolving health-care organization dedicated to enabling eye care practitioners to preserve vision.
How to Apply:
- Complete the online application: Only online applications will be accepted.
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Complete the assessment: Please take your time, focus, and be as honest with yourself as possible when responding. Copy and paste the URL below into a web browser of a PC or laptop to begin the assessment.
- LINK: https://www.ondemandassessment.com/link/index/JB-MZMX1UN81?u=1156200
- NOTE: All applicants must submit both an application and complete an online assessment to be considered.
Job Overview
The Customer Service Representative is responsible for providing exceptional support to our customers, including optometrists, retailers, and end-users. The Customer Service Representative will be the first point of contact for inquiries, orders, and any issues related to our products, and plays a vital part in maintaining the company’s quality and customer service standards.].
Essential Responsibilities
- Provide prompt and professional responses to customer inquiries via phone, email, and in person.
- Process orders, track shipments, and ensure accurate and prompt delivery of products.
- Maintain comprehensive knowledge of product offerings to guide and assist customers effectively.
- Resolve customer complaints by identifying solutions and following up to ensure resolution.
- Handle overflow of incoming daily calls, ensuring all customer needs are met.
- Accurately document customer interactions and transactions in the CRM system.
- Comply with company policies, procedures, and regulatory requirements.
- Collaborate with internal teams to address customer needs and improve processes.
- Assist with special assignments or projects as needed.
Qualifications, Skills and Competencies:
- 1-3 years of customer service experience, preferably in the healthcare or optical industry.
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Excellent problem-solving and multitasking skills.
- Experience with QuickBooks or similar accounting software is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High attention to detail, organizational skills, and ability to adapt to diverse customer needs.
- Strong phone etiquette and active listening skills.
- Ability to adapt to various customer needs and maintain a positive attitude.
- Ability to work effectively both independently and as part of a team.
Physical Demands & Work Environment
- OCULUS provides a smoke and vape-free environment on company premises for its employees, customers, and visitors.
- Work is performed in an office environment and requires the use of office equipment and technology. You may also be required to lift and carry materials up to 10 pounds occasionally.
Scope and changes:
The job description is not intended to cover every single requirement of the job and that the company reserves the right to change job duties at any time.
