What are the responsibilities and job description for the Specialist, Trailing Document position at Ocwen Financial?
Job Description
POSITION TITLE : Specialist, Trailing Documents
Position Summary :
The Trailing Document Specialist is responsible for the receiving, movement, and tracking of mail packages and hardcopy inventory, including borrowers' loan files and trailing documents. This position can require several hours of standing and lifting of boxes daily as business needs dictate. The Trailing Document Specialist is a frontline production employee whose performance is evaluated by efficiency in assigned tasks as well as accuracy. This position will have daily tasks delegated by the Inventory Coordinator and will report to the Trailing and Receiving Manager.
Job Functions and Responsibilities :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Receiving servicing files and trailing documents from offsite storage.
Prepare trailing documents for scanning by removing any staples, clips, etc.
Inventorying boxes to warehouse rack locations.
Pulling files and boxes from warehouse inventory as requested.
Prepping and packaging documents for offsite shipping.
Maintaining accurate and timely reporting on all inventory movement.
Reporting on daily production through work log entries.
Any additional tasks assigned by Manager.
Complete any required warehouse certification courses.
Maintain a 98% minimum efficiency in all assigned production tasks on monthly HRD reporting.
Complete all projects and / or production quotas assigned by Manager on or ahead of deadline.
Qualifications :
To perform this job successfully, an individual must have the following education and / or experience :
High School Diploma or GED.
Candidate must be able to climb a ladder and lift 35 lb. banker's boxes.
Candidate must have keen attention to detail.
Ability to work independently or as part of a team.
Ability to work in a fast-paced environment with changing priorities.
Competency in Microsoft Office applications, including Excel and Access.
Must possess effective communication skills both verbally and written.
Demonstrable decision-making ability / analytical skills.
Preferred Qualifications :
Prior work in a warehouse setting highly preferred.
Conditions of Work :
Standing for hours at a time in warehouse as business needs dictate.
Identifying and recording account numbers off of files / documents in front of a PC daily.
Lifting banker's boxes with an average weight of 35 pounds.
Overtime as needed.
Successful completion of a company-sponsored warehouse certification course.
Training / Licensing Requirements :
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal / State licensing requirements, if applicable.
About Us
Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR / Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.