Account Coordinator

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

The Account Coordinator is responsible for handling the day-to-day data entry roles within the Account Management department. Reporting directly to the Team Lead, this role will support administrative functions, facilitate communication between teams and external partners, and contribute to report preparation. This role will identify opportunities for process improvement, resolve inquiries, and uphold exceptional customer service standards.

Essential Responsibilities

• Customer Service/Problem Resolution with Clients
• Order Entry / Management /Load Maintenance
• Mode / Service selection based on order profiles
• KPI / Financial monitoring and assistance in compiling
• Appointment Management
• Internally working with Operational Support groups on load execution
• Facilitating distribution of operational reports
• Participate in CBR content generation
• Directly manage a small book of business of low tier clients
• Rate/apply rating to orders and loads
• Assist in AP/AR discrepancies
• Assist in developing/enhancing Client specific processes to Optimize Workflow
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• High school or GED diploma required; associate or bachelor’s degree preferred
• Previous knowledge of Microsoft Office tools (Excel and Access) preferred
• 1 year(s) of account coordination experience preferred

Capabilities

• Strong communication and customer service skills
• Ability to excel in a team-oriented environment
• Time management and ability to manage multiple assignments simultaneously
• Accuracy on data entry items

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

Hear, read and comprehend, write, and communicate

Continuously sit, type, and perform repetitive wrist motion

Occasionally stand, walk, bend, squat/kneel, twist/turn or reach

Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Values

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

Equal Opportunity Employer

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

INDSA