What are the responsibilities and job description for the Customer Service Representative-2nd Shift position at ODW Logistics Inc?
ODW Logistics, a Top 50 Third Party Logistics provider, is Now Hiring for Forklift Operators. ODW Logistics has strong company Values of Respect-Trust-Team-Opportunity. Our commitment is providing a rewarding work environment for all our associates, that includes you.
Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
- Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face.
- Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements.
- Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
- Responding promptly to customer inquiries.
- Handling all situations to establish win-win outcomes in the best interests of customers and the organization
- Building and maintaining long-term relationships with internal and external customers
- Organizing workflow to exceed customers’ timeframes.
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
- Provides suggestions for continuous improvement.
- Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.
- Prepares hazardous and international documents.Benefits:
- Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
- Paid vacation and holidays
- Career advancement
- Recognition Awards
- Tuition Reimbursement
- Company Matching 401k.
- Gym Reimbursement
- Referral bonus opportunities
- Company Discounts Program
Our Company is an equal opportunity employer.
INDHR
