What are the responsibilities and job description for the Admissions Coordinator 3rd Shift position at ODYSSEY BEHAVIORAL GROUP?
Job Details
Description
Who We Are
STR Behavioral Health’s premier mental health and addiction treatment centers are located in Levittown, Bucks County, and Lehigh Valley, PA. The programs we offer include detox, residential, partial hospitalization, intensive outpatient, and outpatient care with licensed recovery housing. The approach at our treatment centers is firmly rooted in individualized, person-centered care to help clients uncover the “why” behind their disorders and help them build foundational relationships that help answer the “how” in moving forward. We work closely with every client to create personalized, high-quality treatment plans that cater to their specific needs and increase their chances of success. Our clinical team also meets regularly to adjust each treatment plan as the client progresses through treatment. Additionally, we work closely with each client’s family and other stakeholders to help people thrive in recovery.
What We Offer:
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
How You Will Make a Difference
The role of Admissions Specialist is to receive all phone calls to the 888 hotline, Represent STR Behavioral Health and our services to clients, families, referral sources and community resources, Complete pre-admission paperwork and supervise logistical and financial requirements. Also, responsible for communicating client information to proper departments, assist in the admissions process as needed and describe insurance and financial requirements to families and clients
Position Responsibilities
- Verifying insurance benefits for prospective STR Behavioral Health clients
- Conducting and completing pre-assessments for STR Behavioral Health Clients
- Receiving and managing phone calls and inquiries from prospective clients, families, and referrals
- Fulfill afterhours schedule by answering and managing phone calls outside regular business hours and days
- Conduct follow up phone calls with clients, families, and referral sources
- Maintaining professional relationships with entities outside of STR Behavioral Health
- Planning and implementing Aftercare for STR Behavioral Health clients
Qualifications
What We're Seeking
Education and Experience
- High school diploma required, but bachelors degree preferred
- Minimum of two years experience in the Human Services or Customer Services field, Behavioral Health experience preferred
- Excellent communication and people skills
- Excellent organizational skills
- Advanced computer system and Internet knowledge required
- Working knowledge of insurance Carriers
- Prefer experience in phone sales
Skill Competencies
- Excellent Communication and written skills
- Excellent customer service
- Great Organizational skills
- Consistency
- Teamwork
- Adaptability
- Continual Learning and Improvement
- Demonstrates commitment to the mission, vision, and values of STR Behavioral Health
STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.
