What are the responsibilities and job description for the Admissions Coordinator position at Odyssey Behavioral Healthcare?
Why You Will Love Working With Us!
Odyssey Behavioral Healthcare believes that each person deserves the opportunity to embark on a new journey to reach their optimal level of health. Odysseys network of behavioral healthcare services provides support to individuals throughout their journey by combining compassionate, evidence-based treatment with concierge-quality amenities.
What we offer:
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
How You Will Contribute/Position Summary
The Admissions Coordinator responds to incoming telephone inquiries, oversees subsequent communications, on-call duties, and actively coordinates multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Odyssey Eating Disorder Network.
Essential Responsibilities
- Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
- Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
- Collects relevant details about the clients needs, symptoms, and preferences, assessing what services align with the clients requirements.
- Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
- Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
- Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
- Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
- Determines appropriate level of care by assessing clients clinical needs during pre-admission screenings.
- Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
- Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.
What We Are Seeking/Education and Experience:
Position requires a high school diploma or equivalent and a minimum of two years of behavioral healthcare admissions experience. Bachelors degree or equivalent and familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings preferred.
Odyssey Behavioral Healthcare provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.
