What are the responsibilities and job description for the IT Asset Manager and Technician position at Odyssey Information Services?
This position is responsible for the tracking and accounting of all IT and related assets. The IT Asset Technician is responsible for supporting all aspects of the IT Asset Management (ITAM) lifecycle, including inventory management, analysis and reporting.
Position Responsibilities:
- Processes requests for IT hardware and assists with the deployment to our user community, tracking hardware location changes, ensuring accurate accounting of assets.
- Processes incoming shipments of IT equipment and maintains organization of IT storage areas.
- Tracks and maintains inventory data, including serial numbers and assigned user information.
- Ensures the proper tracking of IT asset inventory levels by conducting audits and physical inventories.
- Keeps track of IT assets, the receipt of these assets, both physically and in Workday system, and ensures assets are accurately entered into the asset management system.
- Coordinates the return or pick-up of surplus/unused IT hardware, and the disposal of retired assets.
- Prepares assets for disposition.
- Maintain a working knowledge of current technology and trends
- Imaging new equipment (desktops and laptops) as well as break/fix.
- Coordinate pc/desktops repairs with various vendors.
Preferred Qualifications:
- Associates degree or Bachelors in Information Technology or related field.
- Two (2) years of experience supporting, installing, troubleshooting, testing, diagnosing, repairing and replacing both computer equipment and peripheral equipment.
- Experience with supporting mobile devices (android, Windows, iOS).
- Possess an A Certification. Applicable vendor certifications (i.e. Apple, Microsoft, Cisco, etc.).
