What are the responsibilities and job description for the Entry Level Customer Service Representative position at OED?
We are actively seeking an Entry Level Customer Service Representative to join our dynamic team. This role is perfect for individuals eager to launch a career in customer service and make a meaningful impact.
Responsibilities:
- Respond promptly and professionally to customer inquiries, ensuring exceptional service.
- Provide expert assistance with product information, troubleshooting, and issue resolution.
- Maintain meticulous records of customer interactions and transactions for future reference.
- Identify and escalate priority issues to the relevant team member for swift resolution.
- Collaborate closely with internal teams to optimize customer service processes and refine product offerings.
- Adhere strictly to communication procedures, guidelines, and company policies.
Requirements:
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities coupled with a customer-focused approach.
- Proficiency in multitasking efficiently within a dynamic work environment.
- High school diploma or equivalent; additional certifications in customer service are advantageous.
Benefits:
- Competitive starting salary.
- Comprehensive training and development programs for career progression.
- Supportive work environment fostering teamwork and individual growth opportunities.
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