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Program Support Specialist

Ofc of the Deputy Mayor for He
Washington, DC Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 4/7/2025
Introduction

This position is located in the Office of the Deputy Mayor for Health and Human Services, within the Executive Office of the Mayor (EOM) of the District of Columbia with the DC Interagency Council on Homelessness (ICH). The ICH is a public-private council that serves as the Governing Board for the District of Columbia Continuum of Care (CoC) for homeless services. The ICH uses a collective impact framework to align the resources and activities of District government agencies, nonprofit providers, private sector representatives, and philanthropic partners with the goals outlined in Homeward DC 2.0, the strategic plan that guides the District's efforts to prevent and end homelessness.

Incumbent serves as a Program Support Specialist responsible for providing a wide range of programmatic and administrative support to the day-to-day program operating activities and services. Responsibilities range from average to complex in nature and are complicated by the requirement to determine the effect of problems encountered.

Duties and Responsibilities

Incumbent provides operational and administrative support to include managing logistics and communications for upcoming Full Council, Committee, and Work or Advisory Group meetings, taking live notes during meetings to capture constituent concerns quickly, generating formal post-meeting notes that appropriately summarize constituent concerns, maintaining a meeting inventory that facilitates tracking of constituent concerns by topics and themes to facilitate follow-up and resolution by special assistants, maintaining governance and orientation documents as well as the ICH website to support stakeholders in navigating to the appropriate monthly forums and deliverables, supporting the special assistants responsible for member relations, plans and reports by copy editing correspondences and deliverables for consumption by Executive and Cabinet Leaders.

Incumbent tracks constituent concerns that are complex in nature regarding barriers, challenges, and gaps in implementing strategic priorities and operating mission-critical programs that are dedicated or critical to the District’s homeless services CoC. Incumbent conducts research, gathers information, and makes recommendations. Incumbent develops and/or maintains a statistical database and/or tracking management system to ensure the adequate filing of documents, easy retrieval of records, correspondence, required documentation and other essential program information.

Qualifications & Education

Specialized Experience: This position requires one (1) year of specialized experience equivalent to the next lowest grade level in the District of Columbia government. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Licensures & Certifications
None

Work Conditions/Environment
The work is performed in a normal office setting.

Other Significant Facts
Tour of Duty: Monday - Friday 8:30 am - 5:00 pm

Operating Status: In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service - Regular

Pay Plan, Series, Grade: CS-0301-11

Salary: $65,285 - $84,167

Collective Bargaining Unit: This position is not covered under collective bargaining.

Position Designation: This position has been designated as security-sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Salary : $65,285 - $84,167

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Introduction This position is located in the Office of the Deputy Mayor for Health and Human Services (DMHHS) within the...
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