Operations System Specialist (9am-6pm)

Job Description

Company Overview:

Off Duty Management is dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies. With each team member’s help and hard work, we fulfill that commitment and lead the industry with innovative off-duty employment management services.

We are a rapidly expanding, woman-owned company that offers a culture of innovation, imagination, and teamwork. We seek individuals who want to play a key role in the growth and evolution of our brand and thrive in a fast-paced environment. The perfect candidate brings experience managing multiple projects simultaneously and is comfortable with shifting priorities driven by our fast growth.

Job Overview:

Our Operations System Specialist participates in daily operations to support technical business objectives, has a detailed approach to daily tasks, and can work well with people at all levels inside and outside the organization.

Responsibilities:

• Provide technical support to internal departments as well as external clients by answering questions about our systems
• Recommend and implement technical solutions for cross-functional projects
• Document processes and disseminate information to all relevant stakeholders
• Review existing processes, identify and assess training needs for a given subject area
• Deliver training sessions to individuals or groups, both in person and online
• Document processes and manage assignments effectively based on requests and compliance with the agency’s policies and procedures
• Maintain an accurate and updated database of client information and act as a liaison between agencies and the company
• Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing, and recently completed assignments
• Demonstrate excellent customer service skills and interact with customers, police agencies, and officers via phone and email
• Ensure that the quality of all services provided meets the company standards

Qualifications

• 3 years of customer service experience is preferred
• Must be autonomous but also thrive in a team environment
• Possess knowledge about traditional and modern training methods and techniques
• Must be very detailed oriented
• Ability to provide outstanding customer service skills and the ability to multi-task are paramount
• Proficient customer knowledge, including Excel, Adobe Acrobat, Word, and Outlook
• Excellent follow-up to assignments, tasks, and customer issues
• Able to demonstrate Problem-solving skills
• HubSpot & 5Nine experience is a plus

Education:

High School Diploma

Job Type:

Full-time / 8-hours per shift

Benefits:

· Paid time off

· Paid sick time

· Health insurance

· Dental insurance

· Vision insurance

· 401(k)

Job Type: Full-time

Pay: $22.81 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Weekly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed
• Holidays as needed