Imaging and Deployment Technician

Job Posting Title Imaging and Deployment Technician Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization Application Development & Supp Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Job Description As an Imaging and Deployment Technician with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A competitive salary including a Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Position is on-site – Lincoln Data Center (3115 N Lincoln Blvd Oklahoma City, OK 73105) Hiring multiple candidates Must pass background check Role requires travel and is customer facing Role may require participation in on-call rotation (typically once per year) Responsibilities Configure, install, and maintain workstations and laptops in a networked environment. Identify network, hardware, and software problem utilizing diagnostic and troubleshooting skills. Deploy new and existing devices to customers Perform imaging process of large amounts workstations in accordance with defined policies and procedures Deliver imaged devices to all regions of Oklahoma and help deploy them upon arrival Adhere to established service level agreements (SLA) with high level of emphasis on customer satisfaction and communication Install, configure, apply patches, and update operating systems and workstation applications. Maintain workstation systems at performance level to meet customer expectations for reliability and stability Use remote control tools to assist end users when needed Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution Install, configure, and troubleshoot peripheral devices, such as printers Physical Demands and Work Environment The employee must occasionally lift, and/or move up to 30 pounds. Lifting above the head is occasionally required. This position may require travel up to 50 percent of the work week. Minimum qualifications Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications. Demonstrated ability working effectively in a team-oriented, collaborative environment with ability to work autonomously preferred. About OMES The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'. Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001 Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.