What are the responsibilities and job description for the Program Support Specialist position at Office of Risk Management?
This position is located in the District of Columbia, Office of Risk Management (ORM). ORM provides, among other things, risk management direction, guidance, and support to District government agencies so that they can minimize the total cost of risk, resulting in improved government operations and enhanced service delivery. In addition, ORM is responsible for the public sector workers’ compensation program, the public sector safety and health management program, and claims for unliquidated damages filed against the District government.
Incumbent serves as a Program Support Specialist (Provider Relations), responsible for fostering collaboration between medical providers and various components within ORM. This position is responsible for network development, management, and the enforcement of PSWCP's policies and procedures. The role involves recruitment, education, and guidance of medical providers to ensure a high level of customer service is maintained for injured workers. Additionally, the incumbent assists in overseeing the compliance of open claim files, resolves administrative issues, and maintains accurate information in internal databases.
Duties and Responsibilities
Participates in analytical studies based on examination of management needs. Identifies researches and analyzes programs issue or problems; and presenting results. Evaluates current procedures to improve operational efficiency and makes recommendations to improve program(s) activities and services. Recommends administrative strategies or changes in internal operating procedures to incorporate new requirements, and to improve, expedite and eliminate management problems. Participates in the development of procedures and guidelines to satisfy the goals of the department or agency. Devises means of improvement and consolidates and/or standardizes administrative forms and procedures. Participates in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Aids and participates in the coordination of special assignments to coordinate and resolve general management matters and other appropriate issues and projects related to the functional responsibilities of the program(s).
Coordinates and monitors practices and procedures utilized by the program staff to ensure compliance with all applicable regulations and procedures. As directed by supervisor, handles complaints and problems, non-complex in nature. Researches and gathers data; conducts fact-finding investigations; and develops results or recommendations. As requested, obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies. Generates spreadsheets, charts, summary tables, and statistics used in various reports and presentations. Aids in tracking data or documents in reference to agency or agency program(s). Generates internal and external documents or correspondence that assists in the workflow of the program operation. Collects various program information and data involving documents dealing with agency or departmental program(s), project activities, services, policies, and procedures. Prepares various reports, analyses, and documents in final form through the use of personal computer (PC). Makes effective use of computers and word processing equipment in writing and related work assignments.
Qualifications and Education
Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, must have one (1) year of specialized experience equivalent to at least the next lowest grade level in the normal line of progression
Working Conditions/Environment
Work is performed in an office setting.
Other Significant Facts
Tour of Duty: Monday – Friday
Pay Plan, Series and Grade: CS-0301-09
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service Term Appointment – Not-To-Exceed (NTE) 13 months.
Collective Bargaining Unit (Non-Union) : This position is not in a collective bargaining unit.
Position Designation: This position has been designated as Security-Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.