Constituent Service Representative (Customer Service Representative III) 2025-34

How to Apply: The State of Texas application is required and is only received through Work In Texas.

Go to: https://www.workintexas.com/vosnet/Default.aspx to apply.

• Job #: 2025-34
• TWC Job #: 16831691
• Opening Date: 3/03/2025
• Travel Required: N/A
• Monthly Salary: $4,166.67 – $4,333.34
• Position Location: Austin, Texas
• Group Step: A15
• Class: 0136
• Status: Veteran Hold

Constituent Service Representative – Austin, Texas

The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.

Who We Are

The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.

What You’ll Earn

The salary is $4,166.67 – $4,333.34 a month ($50,000.04 - $52,000.08 a year).

Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits

What You’ll Do

This is a job that performs external constituent service support. You will receive and respond to public inquiries for information and/or state services.

• Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
• Enters information into databases, processes letters to customers, and performs other general clerical services.
• Performs accurate and timely data entry of constituent correspondence.
• Reviews and routes mail and other correspondence.
• Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet.
• Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy.
• Demonstrates interpersonal effectiveness while communicating with various internal and external constituencies.
• Maintains knowledge of current events with regard to change and innovation in state government and public policy.
• Utilizes contracted technologies to record communications with and from the public.
• Creates, edits, and mails form letters and typical responses.
• Prepares materials and produces ceremonial items and documents.
• Processes assigned letters from writers and editors.
• Adheres to state agency records retention program, practices, policies, and procedures.
• Finalizes official state documents and certificates by attaching state seals and ribbons.
• Maintains a pleasant demeanor for greeting and interacting with constituents.
• May train new staff and/or other divisions on new technologies associated with the division.

How You’ll Qualify

• High school graduate or equivalent; and
• Three (3) years of experience in any customer service, clerical, or administrative support work.

Note: Experience and education may be substituted for one another on a year-for-year basis.

You’re a Great Fit with

• College degree or college coursework completed in communication, government, political science, pre-law, business, or liberal arts;
• Knowledgeable of the administration’s key initiatives and policy positions; and
• Proofreading skills.

Other Things to Know and When You Should Apply

It’s a great job for an individual who likes to communicate with others on the administration’s key initiatives and policy positions. Apply now by submitting a state of Texas application. Applications are reviewed daily.

Veterans

Veterans, Reservists, or members of the Guard can compare this position to Military Occupations (MOS) at the Texas State Auditor's Office.

Registration, Certification or Licensure

Valid Texas Driver’s License.

Physical Requirements and/or Working Conditions

This classification functions in a standard office environment. Ability to move up to 20 Ibs. Ability to drive and travel as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. Must be able to work hours during a legislative session that include holidays and as needed.

Job Type: Full-time

Pay: $4,166.67 - $4,333.34 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $50,000 - $52,000