What are the responsibilities and job description for the Debt Collection Specialist position at Office of Westhill?
We are looking for reliable and well-rounded people with confidence who enjoy the customer service experience. This person will be responsible for a variety of things, including recovering losses on accounts receivables. Good communication skills and a sense of urgency are extremely useful however prior experience is not required to be successful.
Responsibilities
- Account Management
- Action planning
- Detailed-oriented
- Negotiation
- Making & Receiving calls
- Problem solving
- Maintain a high level of discretion and confidentiality
- Investigate and resolve discrepancies
- Manage multiple priorities
- Create trust relationships with Consumers
- Maintain communication with Consumers
- Comply with legal requirements of FTC and FDCPA
Qualifications
- Reliable
- Experience in Telecommunications
- Strong understanding of targets and deadlines
- Knowledge of relevant legal requirements
- Working knowledge of databases
- Excellent communication and people skills
- Negotiating and persuading
- Bilingual Spanish-speakers a plus (not required)
- Ability to be polite and compassionate without lacking confidence
We Offer:
- On sight training
- Competitive salary
- Job Growth
- Bonus Incentives
- Professional and Family environment
- Full paid training programAvailable Shift:
Mon - Thu: 8am - 5pm Fri: 8am - 4pm
Work Remotely
- No
Job Type: Full-time
Pay: $18.50 - $21.00 per hour
Expected hours: 40.00 per week
Benefits:
- Paid time off
- Paid training
Work Location: In person
Salary : $19 - $21
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