Installation Supervisor

Position/Title: Installation Supervisor

Department: Installation

Classification: Full-Time/Hourly

FLSA Status: Non-Exempt

Reports to: VP of Operations

Direct Reports: Field Supervisors

Summary:

Acts as a representative of OfficeWorks to customers and is primarily responsible for training, managing the schedule, and ensuring quality subcontractor assistance during installations. Strives to achieve the company’s mission of “Creating Great Places To Work”.

Essential Functions:

• Responsible (in conjunction with VP of Ops) for hiring & training new installers (both in the office/warehouse and field), including comprehensive product and installation training.
• Oversee training programs to ensure installation team members are proficient in the use of primary manufacturers’ products and equipped with necessary installation techniques.
• Manage the scheduling of installations, ensuring optimal efficiency and customer satisfaction.
• Source and oversee manpower for weekly jobs, prioritizing quality and efficiency.
• Maintain relationships with subcontractor groups and ensure their training in OfficeWorks punch technology and product installation procedures.
• Visit job sites utilizing subcontract labor (including Steady Install) to ensure training and quality standards are met.
• Regularly inspect multi-day installations to ensure adequate resources and efficient progress.
• Provide feedback to VP of Operations & subcontractor leaders on the quality of subcontracted labor.
• Facilitate any onsite changes
• Collaborate with Project Managers on critical or new construction jobs prior to installation.
• Ensures adherence to safety programs and procedures of OfficeWorks and customers.
• Stay updated on new major product lines and proactively train installation team members.
• Implement and promote continuous improvement practices during installations.
• Participate in post-install meetings as needed.

Knowledge, Skills, Abilities:

Possess knowledge of primary manufacturers’ products. Work with tools and equipment. Able to identify and resolve issues and communicate creative solutions that are both beneficial to the clients as well as cost-efficient for OfficeWorks. Ability to handle pressure. Computer skills for completing electronic paperwork. The ability to work out of town jobs, which may require overnight stays for up to one week.

Working Environment: May need to adapt to internal and external environments based on the scope of the client’s project and/or their facility. About 50% of time in the field. These environments may require certain types of safety equipment or have certain company policies that must be adhered to.

Physical Demands: While performing the essential functions of this position, the employee is regularly required to talk, hear, stand, bend, use neck and arms, and routinely lift more than 50 pounds.

Qualifications/Requirements:

• Qualifications may vary, encompassing educational achievements and practical experience indicative of proficiency in the role.
• Minimum two years of experience at the "senior Installer" level with OfficeWorks or comparable experience.
• Supervisory/managerial experience preferred.
• Must pass a background check, obtain a CCS Card, possess a valid For-hire Indiana Driver’s license, DOT Medical Certificate, and be approved by OfficeWorks’ insurance carrier if driving company vehicles.