What are the responsibilities and job description for the L2 Technical Support (Managed Service Provider) position at Offshore Launch?
About the Client :
We've proudly served the Portland and Washington areas for over 20 years, delivering excellent service and innovative IT solutions.
As a Senior IT Technician (Managed Service Provider), you'll be a key part of our team, providing top-tier support during after-hours and ensuring our clients' IT systems run smoothly. We're looking for someone who shares our core values of excellence, adaptability, integrity, and persistence.
Responsibilities :
- Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
- Act quickly to fix issues before they become bigger problems.
- Provide T2 / T3-level support.
- Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
- Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
- Proactively address system warnings and alerts to prevent issues before they affect users.
- Administer and troubleshoot Office 365 and Google Workspace environments.
- Take care of server backups using Shadow Protect by Arcserve.
- Set up and troubleshoot SonicWall firewalls.
- Use PowerShell and batch file scripting to automate tasks.
- Keep track of and resolve issues using the Autotask ticketing system
Requirements :
Compensation & Benefits (to be provided by Offshore Launch) :
Note : The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.
