What are the responsibilities and job description for the Operations Admin position at Offshore Launch?
Job Description
Job Description
About Offshore Launch :
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role :
As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through :
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client :
As a Rentals & Hospitality, we are a dedicated short-term rental management company based in Galveston, Texas. Our mission is to provide exceptional experiences for our guests, property owners, and the local community. As locals who live, work, and play on the island, we have a deep passion for Galveston and its vibrant culture.
With decades of expertise in residential real estate—including development, construction, renovation, and sales—we consistently exceed the expectations of both our guests and property owners. Outstanding customer service is the cornerstone of our business, and we take pride in making property management seamless for homeowners while delivering top-tier hospitality to our guests.
We are looking for an Operations Admin to join our team! If you have a passion for hospitality, real estate, and creating memorable experiences, we'd love to hear from you!
Responsibilities :
Answer incoming phone calls.
Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences.
Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements).
Email and track completion of required forms for select properties before guest arrival.
Create and manage digital forms (Excel, Word) to streamline registration and property management processes.
Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures.
Keep property listings updated on the website, ensuring accurate availability, pricing, and details.
Maintain records of property details, including amenities, guest requirements, and any updates to property features.
Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns.
Marketing admin tasks include posting to social media and updating the website as needed.
Requirements :
2 years experience in property management, hospitality, or administrative support.
Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
Ability to manage multiple properties and efficiently track guest requirements.
Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
Tech-savvy and quick to learn new software tools for property management operations.
Ability to work remotely and independently while maintaining high service standards.
Compensation & Benefits (to be provided by Offshore Launch) :
Note :
The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
Salary : $975 - $1,525
