Front Desk Receptionist

Job Summary:

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our dental team. As the first point of contact for patients, the receptionist plays a crucial role in creating a welcoming and professional environment. The ideal candidate will have excellent communication skills, the ability to multitask, and a patient-focused mindset.

Key Responsibilities:Patient Interaction & Customer Service:

• Greet patients in a warm and professional manner, ensuring they feel welcomed and comfortable.
• Answer phone calls promptly and assist with patient inquiries, scheduling appointments, and insurance verifications.
• Provide patients with necessary paperwork and assist them in completing medical history forms.
• Manage the appointment calendar efficiently to optimize the dentist’s schedule.
• Confirm and remind patients of their appointments through phone, email, or text messages.
• Handle cancellations, reschedules, and follow-up appointments in a timely manner.

Administrative Duties:

• Verify and update patient information, insurance details, and medical records in the office system.
• Process insurance claims and assist patients with insurance-related questions.
• Collect payments, issue receipts, and maintain accurate billing records.
• Keep the reception area clean, organized, and well-stocked with necessary supplies.
• Manage incoming and outgoing mail, emails, and faxes.

Compliance & Confidentiality:

• Adhere to HIPAA regulations to ensure patient confidentiality and data security.
• Follow office policies, procedures, and infection control protocols.

Qualifications & Skills:

• High school diploma or equivalent required; additional training or certification in dental administration is a plus.
• Previous experience as a receptionist, preferably in a dental or medical office, is highly desirable.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in dental practice management software (such as Dentrix or Open Dental) is a plus.
• Basic understanding of dental terminology, procedures, and insurance policies.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Excellent organizational and problem-solving skills.
• Professional appearance and demeanor.
• Ability to work in a professional office setting with a friendly, patient-focused approach.

Benefits:

• Health, dental, and vision insurance options.
• Paid time off
• Employee discounts on dental services.
• Opportunities for professional growth and advancement.

Job Types: Full-time

Pay: $21.00 per hour starting

Benefits:

• Dental insurance
• Dental discounts
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $21