What are the responsibilities and job description for the Licensed Customer Service Representative Allstate Insurance Agency CANTON position at Ohio Auto Warehouse LLC?
Job Description
Ohio Auto Warehouse Agency is on the lookout for a experienced, Licensed Customer Service Representative to join our vibrant Allstate Insurance Agency team in Canton, Ohio. Located in the heart of the Insurance industry, our company prioritizes delivering top-notch service and building strong relationships with our clients. This on-site position requires a dedicated professional eager to make a significant impact on our clients' insurance experience. As a key player, you will have the opportunity to engage directly with policyholders, providing personalized advice and support to meet their unique insurance needs. Our agency thrives on a culture of positivity and an inviting atmosphere where team members are encouraged to grow professionally and personally. If you are passionate about customer service and insurance, and you’re ready to contribute to a dynamic team, we’d love to hear from you. Take the next step in your career journey with Ohio Auto Warehouse LLC!
Benefits
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Mon-Fri Schedule
Evenings Off
Responsibilities
Client Assistance: Provide exceptional customer service to policyholders, addressing their insurance queries and ensuring satisfaction.
Policy Management: Assist clients in managing and updating their existing insurance policies to ensure their coverage meets their current needs.
Claims Support: Aid customers through the insurance claims process by providing guidance and accurate information.
Documentation: Maintain accurate records of customer interactions and transactions by updating CRM systems and ensuring compliance with regulatory requirements.
Collaboration: Work closely with colleagues and underwriters to deliver a cohesive service experience for all clients.
Feedback Implementation: Gather client feedback to improve service offerings and increase customer satisfaction.
Requirements
Licensing: Must have an active Ohio Property & Casualty License.
Experience: Previous experience in the insurance industry or in a customer service environment is highly desirable.
Communication Skills: Strong verbal and written communication skills are essential for effective client interactions.
Customer Focus: A proven track record of prioritizing customer needs and delivering exceptional service.
Interpersonal Skills: Ability to build rapport with clients and provide personalized service.
Problem-Solving: Strong analytical skills to assess client needs and suggest appropriate solutions.
Teamwork: Ability to work collaboratively within a team environment to achieve common goals.
Technology: Proficiency in utilizing CRM systems and other related software tools.
