Office Professional 2 - PN: 20069172

BWC is currently operating under a hybrid schedule that may incorporate both teleworking and in-person office hours. Employees must be able to report to the office when requested by management &/or for their initial job training.

What Our Employees Have To Say

BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
  
  

If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!

What You’ll Be Doing

• Performs clerical tasks in support of policy processing teams, claims and Mailroom department
• Images employer documents transferred into Policy Processing Team workflow
• Assigns second level of categorization based on transaction type
• Types dates received and policy numbers as provided
• Places blocks on policies with invalid addresses in CoreSuite and uses available information to find policy and/or claims numbers
• Processes incoming and outgoing policy processing and claims mail, emails and faxes
• Performs daily correspondence duties including processing bank correspondence via bank website
• Reviews employer correspondence returned due to incorrect addresses and need for address updates
• Updates employer addresses using computer
  
  

6 mos. trg. or 6 mos. exp. in using personal computer & related business office software; 6 mos. trg. or 6 mos. exp. in office practices & procedures.

• Or 6 mos. exp. as Office Professional 1, 12141.
• Or equivalent of Minimum Class Qualifications for Employment noted above.
  
  

Job Skills: Clerical & Data Entry

Major Worker Characteristics

Knowledge of: BWC policies & procedures*; Division & departmental policies & standard operating procedures*; BWC forms*; office practices & procedures; public relations; customer service principles; BWC document retention schedules & Naming Policy guidelines*.

Skill in: Personal Computer; software (e.g. Outlook E-Mail, Right-Fax, Adobe Acrobat Reader, Access)*; Office Equipment (e.g. fax machines, telephones)*.

Ability to: forward materials to customers via US Mail, Express Mail, UPS, fax, & E-Mail*; identify customer needs when customer is unsure & follow up accordingly, carry out detailed but basic instructions; deal with problems involving few variables within familiar context; deal with some abstract but mostly concrete variables; maintain accurate records; cooperate with co-workers on group projects.

Organization

Workers' Compensation

Agency Contact Name and Information

Matthew Palte- HCM Sr. Analyst: Matthew.P.2@bwc.ohio.gov

Unposting Date

Feb 10, 2025, 11:59:00 PM

Work Location

William Green Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$20.28 - $22.88

Schedule

Full-time

Work Hours

40

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Clerical & Data Entry

Technical Skills

Basic Documentation, Customer Service, Administrative support/services

Professional Skills

Attention to Detail, Critical Thinking, Customer Focus, Time Management, Written Communication

Agency Overview

A Little About Us:

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.