What are the responsibilities and job description for the Information Technologist 3 position at Ohio Department of Commerce?
Classification : Information Technologist 3
Division : IT & Facilities Support
Location : 30 E. Broad Street - 3nd Floor, Columbus, OH 43215
What You'll Do :
The State Medical Board of Ohio is seeking an experienced Information Technologist 3 to join our IT & Facilities Support team. This person will work under general supervision and will require a working technical knowledge of the information technology lifecycle in order to effectively provide IT support and service to information system users and / or IT staff in infrastructure, software, database systems, and business process analysis, meeting Medical Board business needs and objectives. The ideal candidate is a self-starter who can juggle multiple tasks while demonstrating strong customer service, communication, and interpersonal skills. Experience with Salesforce is a plus, but not required.
Job duties include, but are not limited to :
- Monitors, creates, & resolves IT issues using the agency ticketing solution.
- P rovides end user support for applications, PC's, laptops, tablets, copiers & mobile devices including operating systems (OS), installed 3 rd party software, in-house applications, network connectivity, profile management, performance monitoring, & overall stability.
- Serves as backup for up other IT responsibilities including, but not limited to, Salesforce administration & data administration.
- Maintains hardware (i.e. computers, tablets, monitors, smartphones, copiers, scanners, printers, etc.). Completes setups of computers & smartphones. Manages IT onboarding & offboarding processes.
- Maintains user accounts, group memberships, & permissions including Active Directory Users & Computers & Microsoft Identity Manager configuration.
- D ocuments & maintains central repositories for trouble shooting processes, test scripts & general end user technical guides.
- Maintains Medical Board Local Area Network (LAN) to include WIFI system.
- Installs & maintains specialized software to include updates (e.g. Adobe, DUO, Microsoft, Visio, Airwatch, RPost, Salesforce, etc.).
- Assists in facilities management support activities to include submitting tenant work order requests. Responds to internal & external requests in a timely manner.
- Serves as a subject matter expert (SME) for IT operations. Collaborates with end users & upper management to help identify gaps in training & to advise on policy & procedure development. Conducts IT research, collects data, & prepares reports. Creates & maintains a basic IT operation manual. Stays current regarding new technologies, standards & techniques & learns & / or acquires new skills as required.
- Manages & maintains agency assets including tagging, storing, distributing, tracking, inventorying, & salvaging; assists with the annual certification of the Medical Board's assets.
- Assists with other miscellaneous activities related to IT projects, infrastructure, facilities, & / or administrative duties as defined by supervisor. Assists the Executive Director, Operations Director & other senior staff.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees
Qualifications
36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
Primary Job Skill : Information Technology
Technical Skills : Customer Service, Network Administration, Operational Support, System Administration, Telecommunication Systems
Professional Skills : Flexibility, Problem Solving, Responsiveness, Teamwork, Time Management
