What are the responsibilities and job description for the Information Technologist 3 (PN 20014365) position at Ohio Department of Health?
What You'll Do
The Office of Management Information Systems is seeking candidates to fill a Information Technology Specialist 3 position. This is an expert level technician position that will support all aspects of agency software, operating systems, and desktop hardware (i.e., perform all tasks in the primary technology domain of "desktop support" and secondary technology "MS OS").
The Incumbent Of This Position Will
36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
Job Skills: Information Technology
Technical: Customer Service, Network Services
Professional: Analyzation, Attention to Detail, Customer Focus, Problem Solving
Educational Transcript Requirements
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Organization
Health
Agency Contact Name and Information
HR will contact you if selected for an interview.
Unposting Date
Mar 31, 2025, 11:59:00 PM
Work Location
Health Department Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$32.08
Schedule
Full-time
Work Hours
8am-5pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Information Technology
Technical Skills
Customer Service, Network Services
Professional Skills
Attention to Detail, Problem Solving, Observation
Primary Technology
Not Applicable
Agency Overview
Information Technologist 3
About Us
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
The Office of Management Information Systems is seeking candidates to fill a Information Technology Specialist 3 position. This is an expert level technician position that will support all aspects of agency software, operating systems, and desktop hardware (i.e., perform all tasks in the primary technology domain of "desktop support" and secondary technology "MS OS").
The Incumbent Of This Position Will
- provide Tier 2 IT customer service by providing maintenance and support for desktop computer hardware and application software by phone, remotely, or in person
- install, monitor and maintain, configure, upgrade, and administrate desktop hardware and software (e.g., Windows 10, Office 365, Adobe)
- monitor and triage tickets in personal and work unit queue in ServiceNow; assist lower-level staff in resolving issues
- train users in use of programs and computer hardware (e.g., software ServiceNow, Windows 10, laptops and docks, peripherals); travel to remote Ohio Department of Health (ODH) facilities to provide IT customer service
36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
- Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.
- Undergraduate or advanced degree in computer science or information systems
- Experience working with customers to identify and troubleshoot computer software/hardware issues
- Experience collaborating with other team members to solve technical issues
- Experience troubleshooting MS Windows and applications (e.g., Office 365, Adobe) in an enterprise environment
- Experience creating use documentation (e.g., user manuals, online self-help systems, and IT knowledge bases)
- Experience with LAN/WAN computer network systems, applications, and user rights
- Experience with providing informal knowledge sharing to coworkers
- Experience working with a IT Service Management Portal (ticketing software)
Job Skills: Information Technology
Technical: Customer Service, Network Services
Professional: Analyzation, Attention to Detail, Customer Focus, Problem Solving
Educational Transcript Requirements
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
Organization
Health
Agency Contact Name and Information
HR will contact you if selected for an interview.
Unposting Date
Mar 31, 2025, 11:59:00 PM
Work Location
Health Department Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$32.08
Schedule
Full-time
Work Hours
8am-5pm
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Information Technology
Technical Skills
Customer Service, Network Services
Professional Skills
Attention to Detail, Problem Solving, Observation
Primary Technology
Not Applicable
Agency Overview
Information Technologist 3
About Us
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
Salary : $32
