HYBRID - Customer Service Assistant 1 - Intermittent

What You Will Do At ODM

Office: Policy

Bureau: Long Term Services & Supports

Classification: Customer Service Assistant 1 (PN 20102355)

Job Overview

The Ohio Department of Medicaid is seeking a customer service professional to be part of our Front Door Policy Team. As a Customer Service Assistant, your responsibilities will include:

• Processing Ohio Home Care Waiver (OHCW) referrals
• Ensuring referrals are promptly processed, assigned, and routed appropriately
• Responding to inquiries regarding status of referrals
• Other duties as assigned
  
  

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
  
  

Job Skill: Customer Service

Technical Skills: Data Entry

Professional Skills: Attention to Detail

Organization

Medicaid

Agency Contact Name and Information

HumanResources@medicaid.ohio.gov

Unposting Date

Mar 30, 2025, 11:59:00 PM

Work Location

Lazarus 5

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$20.99/hour

Schedule

Part-time

Work Hours

8:00am - 5:00pm

Classified Indicator

Unclassified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Data Entry

Professional Skills

Attention to Detail

Agency Overview

THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS

THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

About Us

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.