Learning Specialist

Duties and Responsibilities

Primary Job Functions:

• Create, develop and implement a comprehensive day to day new hire training for the Physician Liaisons, Revenue Cycle or Patient Access department.

• Provide support to new hires for daily questions regarding workflow and policy. Escalate if needed.

• Assist in mapping out training plans for individual employees.

• Serve as main point of contact for new hire on the job training within designated department.

• Partner with department manager in developing and or enhancing new hire training strategy.

• Attends departmental meetings.

• Keep up to date with operational practices, policies and strategy within the department.

• Participate in content reviews with stakeholders to ensure accuracy and validity of all training deliverables.

• Audit inbound and outbound calls to ensure accuracy and quality.

• Provide positive and constructive feedback to enhance patient care.

• Travel to other satellite offices

Secondary Job Functions:

• Participates and works with other people leaders in developing good working relationships and processes throughout the office.

• Attend all office meetings and in service as required.

• Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.

• Any other tasks as requested by the physician, people leaders, and human resource leaders.

Knowledge, Skills, and Abilities:

• Excellent listening and interpersonal skills

• Confident, approachable, and positive attitude

• Excellent oral and written skills

• Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies.

• Ability to problem solve and escalate issues as needed.

• Detail oriented approach with a well-organized strategy to achieve optimal day to day operations.

• Strong and determined work ethic.

• Knowledge of medical terminology.

• Skills to handle a multi-line phone system.

• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.

• Knowledge of modern business communication, including style and format of letters, memoranda, and reports

• Skill to use a personal computer and various software packages, including internet experience.

• Ability to establish priorities, work independently, and proceed with objectives with little supervision.

• Ability to maintain confidentiality regarding health and financial information.

• Neat appearance and professional demeanor.

• Fluent in English.

Credentials and Experience:

• Must have high school diploma or equivalent.

• Preferred to have at least 2 years experience working in a medical environment.

Special Requirements

• Willingness to serve as a leader within the office

• Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.

• Flexibility in working hours; willing to work occasional overtime.

Physical Demands

• Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)

• Must be able to independently lift 25 pounds (occasional)

• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).

Work Environment

• Medical office requiring some contact with adult patients

Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:

• Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
• Company paid life insurance and short term disability
• Generous paid time off plans (vacation, sick and personal)
• 7 paid holidays
• Two retirements plans:
• • 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
  • Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
• Tuition reimbursement programs
• Employee appreciation programs
• Uniform reimbursement programs
• Growth opportunities
• Learning and development training

Apply now to join a great company!