Customer Service Representative

Ohio Gratings is seeking a dedicated and detail-oriented Customer Service Representative to join our team. This onsite role involves servicing both internal and external customers, performing administrative tasks, and delivering exceptional customer service while reflecting the core values that drive our company culture.

At Ohio Gratings, customer service and quality set us apart. As a Customer Service Representative, you will play a pivotal role in upholding our vision to transform the grating industry with PASSION and our commitment to "Make it Right and Ship When Promised."

Responsibilities:

• Caring to Earn Trust:

  • Serve as the primary point of contact for customers contacting the company, providing prompt and professional assistance.
  • Establish and maintain positive business relationships with each customer by demonstrating responsiveness and understanding their needs.
  • Promptly respond to customer inquiries and ensure clear communication throughout the process.

• Honoring Commitments:

  • Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.
  • Maintain and update customer information in the ERP system with integrity and attention to detail.
  • Coordinate customer deliveries with Logistics, Project Management, and Sales teams to meet commitments.
  • Make order changes as needed to address customer needs, ensuring alignment with Ohio Gratings' brand promise.

• Working with Passion:

  • Be a knowledgeable resource for customers by asking the right questions, obtaining pertinent information, and offering superior solutions tailored to their needs.
  • Compile sales order packets from internal departments, ensuring accuracy and efficiency.
  • Perform all other duties as assigned, approaching each task with a positive and proactive attitude.

• Sustaining Our Future:

  • Coordinate and assist with special projects that support the company’s long-term goals and customer satisfaction.
  • Manage company resources responsibly while contributing to a collaborative and productive work environment.

• Transforming Ourselves:

  • Continuously improve processes to enhance customer satisfaction and operational efficiency.
  • Seek opportunities to innovate and provide solutions that keep Ohio Gratings at the forefront of the industry.

Physical Requirements:

• Ability to work in a manufacturing office environment.
• Capability to take steps as part of daily tasks.
• Ability to sit for extended periods and perform repetitive tasks such as data entry.
• Sorting and handling paperwork in an organized and efficient manner.

About Ohio Gratings:
Vision: Transform the Grating Industry with PASSION (Products, Attitude, Service, Solutioneering, Industriousness, Objectives, Name).
Mission: To be the first-choice organization for our associates, customers, and markets.
Brand Promise: Make it Right and Ship When Promised.

Ohio Gratings fosters a culture of collaboration, innovation, and excellence. Join us to contribute to a company that values its people, partners, and customers.

EEO STATEMENT: Our company is an equal opportunity employer and affords equal opportunity to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state, or federal laws.