Program Administrator 1 - PN 20066013 - Akron

What You'll Do

The Ohio Industrial Commission, Akron Regional Office, is seeking a knowledgeable professional to assist the Regional Hearing Administrator. The successful candidate will demonstrate a high level of attention to detail and organization, clear communication and critical thinking skills. In addition, this position requires the ability to work independently to solve problems, manage time effectively and meet established deadlines. Under general direction of the Regional Hearing Administrator (HA) serves as assistant:

• Provides administrative support (routine & non-routine);
• Reviews claims & correspondence to independently make non-legal decisions to ensure compliance with all workers’ compensation laws, IC / BWC rules, policies & procedures as they relate to HA responsibilities (.52/.522 relief, continuances, cancellations, subpoenas, suspension, depositions & interrogatories, permanent total disability (PTD) issues, pre-hearing conferences (PHC) & emergency hearings, exposure claims, etc.);
• Ensures necessary steps are taken to achieve resolution of requests including generating the appropriate correspondence (compliance letters, notices);
• Reviews & updates relevant applications / systems (CAS, Case Manager, ECM, Action Documents Upload, Action Items, etc.);
• Contacts parties to the claim (injured worker, employer, representatives, BWC) by phone or email to obtain needed information to process requests;
• Monitors HA Case Manager baskets to ensure requests are processed timely;
• Provides work direction to AP1s or to other HAs, as needed;
• Schedules emergency hearings locating available docket space & contacting parties for mutual agreement of date & time;
• Generates hearing notice & notifies involved hearing officer, HA, etc.;
• Reviews HA procedures for currency advising HA & Claims Support of needed changes;
• Drafts HA responses to inquiries & complaints from IW’s, employers, representatives, etc., concerning HA claims activities;
• Must conduct themselves professionally at all times and in accordance with the IC’s standards of customer service which require employees to act in a respectful and impartial manner while providing accurate information and timely issue resolution and abiding by the agency’s Confidential Personal Information Policy
  
  

See the attached position description for more details regarding this position.

What’s In It For You

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
  
  

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
  
  

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave
  
  

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
  
  

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
  
  

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
  
  

ADA Statement

The Industrial Commission is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact the ADA Coordinator, at 614-466-2765 (voice) or by email to: diversity@ic.ohio.gov, as-soon-as possible but at least 14 days prior to the scheduled event.

Background Check Information Statement

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

36 mos. trg. or 36 mos. exp. in business administration, management science or public administration. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.

• Or completion of undergraduate core program in business administration, management science or public administration; 12 mos. trg. or 12 mos. exp. in supervisory, administrative &/or managerial position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.
• Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial &/or staff position which involved limited research & public contact. If assigned to operate vehicles regulated by Section 4506.01 of Revised Code, applicants must also have valid commercial driver's license.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Job Skills: Program Management

Technical Skills: Communications, Customer Service, Research, Computer Literacy, Technical Writing

Professional Skills: Attention to detail, Decision Making, Critical Thinking, Responsiveness, Problem Solving

Organization

Industrial Commission

Agency Contact Name and Information

Human Resources 614-466-2765

Unposting Date

Apr 7, 2025, 10:59:00 PM

Work Location

OIC Akron Regional Office

Primary Location

United States of America-OHIO-Summit County-Akron

Compensation

$25.76 (Step 1)

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Program Management

Technical Skills

Computer Literacy, Technical Writing, Communications, Customer Service, Research

Professional Skills

Attention to Detail, Critical Thinking, Decision Making, Problem Solving, Responsiveness

Agency Overview

Mission Statement

Our mission is to serve injured workers and Ohio employers through expeditious and impartial resolution of issues arising from workers’ compensation claims and through the establishment of adjudication policy.