Program Administrator 1 - PN 20066013 - Akron

What You'll Do:

The Ohio Industrial Commission, Akron Regional Office, is seeking a knowledgeable professional to assist the Regional Hearing Administrator. The successful candidate will demonstrate a high level of attention to detail and organization, clear communication and critical thinking skills. In addition, this position requires the ability to work independently to solve problems, manage time effectively and meet established deadlines. Under general direction of the Regional Hearing Administrator (HA) serves as assistant:

• Provides administrative support (routine & non-routine);
• Reviews claims & correspondence to independently make non-legal decisions to ensure compliance with all workers’ compensation laws, IC / BWC rules, policies & procedures as they relate to HA responsibilities (.52/.522 relief, continuances, cancellations, subpoenas, suspension, depositions & interrogatories, permanent total disability (PTD) issues, pre-hearing conferences (PHC) & emergency hearings, exposure claims, etc.);
• Ensures necessary steps are taken to achieve resolution of requests including generating the appropriate correspondence (compliance letters, notices);
• Reviews & updates relevant applications / systems (CAS, Case Manager, ECM, Action Documents Upload, Action Items, etc.);
• Contacts parties to the claim (injured worker, employer, representatives, BWC) by phone or email to obtain needed information to process requests;
• Monitors HA Case Manager baskets to ensure requests are processed timely;
• Provides work direction to AP1s or to other HAs, as needed;
• Schedules emergency hearings locating available docket space & contacting parties for mutual agreement of date & time;
• Generates hearing notice & notifies involved hearing officer, HA, etc.;
• Reviews HA procedures for currency advising HA & Claims Support of needed changes;
• Drafts HA responses to inquiries & complaints from IW’s, employers, representatives, etc., concerning HA claims activities;
• Must conduct themselves professionally at all times and in accordance with the IC’s standards of customer service which require employees to act in a respectful and impartial manner while providing accurate information and timely issue resolution and abiding by the agency’s Confidential Personal Information Policy

See the attached position description for more details regarding this position.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website

ADA Statement:

The Industrial Commission is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact the ADA Coordinator, at 614-466-2765 (voice) or by email to: diversity@ic.ohio.gov, as-soon-as possible but at least 14 days prior to the scheduled event.

Background Check Information Statement:

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Technical Skills: Communications, Customer Service, Research, Computer Literacy, Technical Writing

Professional Skills: Attention to detail, Decision Making, Critical Thinking, Responsiveness, Problem Solving

This position is filled through an assessment consisting of a structured interview. The interview will be administered in person at the Akron Regional Office.

The hourly wage for this position is not negotiable. For applicants who are not current State of Ohio employees, the starting wage will be the hourly rate listed on this posting. Successful employees will move up a step in the salary range within one year, and in most cases within four to six months, with subsequent step increases occurring annually.

For internal applicants, the position will be filled pursuant to legislation or the provision of the OCSEA/AFSCME Contract.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.