What are the responsibilities and job description for the Technology Support Technician position at Ohio Northern University?
Job Summary : The Technology Support Technician assists with addressing the technical needs of the University Community through a variety of responsibilities. Several of the chief tasks include maintaining computers, addressing networking issues, maintaining computer labs, upgrading software, and assisting students, faculty and staff with technology issues. Scope : Provide technical assistance and device support to faculty, staff and students. Principal Responsibilities
- Assist students, faculty & staff with everyday technology issues.
- Maintain campus computer labs. Includes upgrading / updating hardware and software.
- Install and setup new computers, laptops, tablets, phones and any other technology devices.
- Troubleshoot, diagnose and repair faulty / staff computers and devices.
- Configure and maintain virtual computing environments.
- Install network cable and connections.
- Troubleshoot network connectivity issues.
- Provide audio / video support to selected venues on campus.
- A / V Systems installation.
- Security Camera hardware installation.
- Printer troubleshooting and maintenance.
- Research and gather information that will improve technology on campus.
Required Skills :
Minimum Qualifications : Associate’s Degree or two-year college equivalent.
