What are the responsibilities and job description for the Manager 2, Quality Control and Assurance position at Ohio State University Wexner Medical Center?
The Reading Room Navigator team is primarily responsible for minimizing interruptions and improving workflow to allow Radiologists to focus on their primary clinical functions. These tasks include handling outgoing communications (such as notification of clinicians for critical, urgent, and unexpected findings) and incoming communications (such as phone call requests from referring physicians for preliminary findings and verbal consults). Further, the team monitors the timely signing of reports, assists in monitoring turnaround times, and assists in QA, and timely protocoling. Finally, this team partners with Imaging Informatics to ensure an effective IT infrastructure, including prompt reporting of application and network issues to IT and follow-through until issues are resolved.
The manager acts under the direction of the Department Administrator and is responsible for performing data abstraction amp; submission and real time quality assurance monitoring related to compliance of department and OSUWMC policies and procedures. The manager provides support functions related to data preparation and quality assurance for clinical faculty and staff in the department. The manager identifies and resolves operational concerns amp; ensures appropriate actions are taken to meet departmental goals, guidelines amp; deadlines and participates in developing clinical-related policies and disseminating to clinical support staff. Additionally, the manager is required to independently communicate to Radiology faculty and staff and referring teams to facilitate timely, safe, and efficient patient care.
This position requires an individual who is detail oriented, flexible, possesses excellent organizational skills, is professional and courteous in both written and verbal form, has excellent customer relation skills and has the ability to prioritize multiple tasks. Individual in this position regularly interacts with front line staff, management and leadership.
45% of the time
- Manages day-to-day quality operations, including human resources, and administrative affairs activities and functions, in conjunction with Department Administration;
- Manages and monitors day-to-day activities of reading room navigator team;
- Guides and coordinates efforts to ensure team activities and workflow processes are handled in an efficient and timely manner;
- Hires and manages onboarding and training for new team members;
- Administers and manages performance management activities;
- Plans, assigns, and monitors individual workloads and completion of work activities;
- Ensures appropriate staffing levels; evaluates, identifies and makes recommendations for changes in staff numbers or structures
15% of the time
15% of the time
15% of the time
5% of the time
